Security & Resilience Platform Engineer

Key Responsibilities

• Lead the end-to-end implementation of the ServiceNow ITOM module, including Discovery, Service Mapping, Event Management, and CMDB design/configuration.
• Define ITOM implementation roadmap, project milestones, and success metrics in partnership with IT leadership.
• Configure, customize, and maintain ServiceNow to align with business requirements and ITIL best practices.
• Serve as a subject matter expert and primary point of contact for day-to-day ServiceNow platform administration, troubleshooting, and enhancements.
• Partner with stakeholders to scope, plan, and support the implementation of future ServiceNow modules (e.g., ITSM enhancements, ITAM, SecOps, HRSD, or other modules as the platform expands).
• Maintain platform health, including instance upgrades, patching, integrations, and data integrity.
• Develop and maintain documentation, including configuration guides, process workflows, and end-user training materials.
• Evaluate and recommend ServiceNow best practices, new features, and platform optimizations.

Vulnerability Management Support

• Assist in the coordination and tracking of vulnerability management activities, including scanning cadences, remediation tracking, and reporting.
• Support integration of vulnerability data into ServiceNow (e.g., Vulnerability Response module) to streamline remediation workflows.
• Collaborate with security and infrastructure teams to prioritize and track remediation efforts against SLAs.

Business Continuity & Disaster Recovery (BCDR) Support

• Support the maintenance and continuous improvement of BCDR plans, documentation, and testing schedules.
• Absorb and assist in coordinating disaster recovery tabletop exercises and post-exercise reporting.
• Help ensure BCDR-related data, assets, and dependencies are accurately reflected within the ServiceNow CMDB.