Security Professional Flex Officer

About the role

As a Security Guard Patrol Officer in Alpharetta, GA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join Allied Universal as an Unarmed Patrol Officer at a dynamic tech, media, and telecom location, where you will monitor and patrol assigned areas, stay visible to help reduce security-related incidents, and deliver outstanding customer service and communication.

Responsibilities

• Serve and safeguard clients in a range of industries such as Tech/Media/Telecom
• Monitor and patrol assigned areas
• Stay visible to help reduce security-related incidents
• Deliver outstanding customer service and communication
• Support a caring, innovative team culture built on reliability, agility, teamwork, and integrity
• Support a team that provides 24-hour monitoring and response of technology and physical security systems
• Monitor various methods of communication to include email, chat, and phone
• Engage with internal and external customers
• Analyze technical situations and escalate based on set requirements
• Provide technical support for a range of server platforms
• Initiate Incident reporting and collaborate with Incident Managers for timely resolution
• Monitor and perform basic troubleshooting for network and server environments
• Maintain situational awareness, gather information from internal and external sources, coordinate incidents with security leaders and internal investigators, and disseminate information for priority matters
• Interact with customers, law enforcement, external parties, and employees at all levels of the organization
• Support all efforts to simplify and enhance the customer experience
• Initiate incident management for incidents under the authority of Corporate Security
• Accept information on multiple platforms, assess a situation to ensure pertinent requirements are gathered, and make informed decisions quickly to initiate appropriate actions during stressful situations
• Communicate with security leaders to coordinate the initiation of incidents in case management system
• Document information and actions taken in case management system
• Support security personnel by providing additional information through research of internal and external systems
• Prepare and disseminate security products at the request of security leaders
• Maintain situational awareness of ongoing incidents and events by monitoring internal systems and external open source systems
• Investigate alarms and incidents
• Monitor external open source platforms for physical security threats to company assets and initiate incident management when appropriate
• Support all business units, facilities, and employees by addressing any emergency and non-emergency incidents that come to the attention of the GSOC, whether security related or not
• Conduct special projects and assignments in support of the GSOC and Security Operations
• Perform other duties as requested

Requirements

• Prior leadership experience a must

Qualifications

• Ability to read, write, speak, and understand English
• Must be eighteen years of age or older
• Must be legally permitted to work in the United States
• Pass an employer background check and drug screening
• Proficient computer usage with Google Suite (G Suite) environments and Windows based programs
• Strong customer service skills and ability to multitask in a fast paced and quickly changing environment
• Strong written and verbal communication skills
• Research, writing, and critical thinking skills
• High level confidentiality and security awareness
• Able to work flexible schedules including nights, weekends, holidays, periodic overtime, and unscheduled shifts

Skills

• Ability to read, write, speak, and understand English
• Ability to pass an employer background check and drug screening
• Proficient computer usage with Google Suite (G Suite) environments and Windows based programs
• Strong customer service skills and ability to multitask in a fast paced and quickly changing environment
• Strong written and verbal communication skills
• Research, writing, and critical thinking skills
• High level confidentiality and security awareness

Benefits

At Allied Universal, we offer attractive Pay Options! DailyPay, Weekly Pay… Amazing Opportunity for Veterans!

Pay

$18.00 / hour

Schedule

Shifts Available: Monday- Friday 0700- 1500

Company

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.