Security Ops Mgr I

It’s exhilarating to find yourself at a pivotal moment in history—and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure. As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals.

About the role

The Security Operations Manager I will oversee delivery of physical security services for QTS data center security operations, including oversight of contract guard operations, alarm investigation and incident reporting, and coordination with regional security disciplinary specialists on projects, expansions, and other security-related efforts. This role is responsible for providing a visual security presence to ensure visitors, clients, and employees have a safe and pleasant experience while providing excellent customer service to all individuals that enter the facility. The role further supports employee/management relations, goodwill, and public relations to retain customers for life.

Responsibilities

• Supervise contract frontline security staff and daily security operations to provide a safe experience for all who enter the facility
• Manage security operations for a data center
• Maintain close coordination with security vendor management to ensure continuous improvement of security team skills through targeted training, practical exercises, and the documentation and application of lessons-learned
• Interface with and assist in mobilizing vendors involved in system repairs for current sites and new security for construction
• Evaluate and drive continuous improvement of contract guard operations through the use of key performance indicators, collaborative improvement plans, conducting training, and leading security briefings for contractor and sub-contractor personnel to ensure great customer service in all security interactions
• Ensure the Security Department is following all proper protocols, including monitoring cameras, fire alarms, physical patrolling, recognition of items for proper written documentation of all security-related incidents, dispatching, and completing various logs/files on a daily basis
• Verify Data Center security programs are delivered to meet defined corporate security standards
• Assume 24/7/365 availability to respond to and manage appropriately all requests for emergency and non-emergency assistance in a professional manner
• Manage the process of bringing on new contract security staff for sites under construction
• Ensure all security systems are fully functional to include Access Control, Visitor Management, Service Now, and CCTV
• Create, assign, and issue facility access badges to authorized personnel
• Investigate accidents, thefts, disturbances, and discrepancies and provide appropriate and timely notifications to required parties
• Knowledge and familiarization with all emergency response plans and evacuation procedures, including conducting fire evacuation drills
• Confirm all security equipment is kept in excellent working condition through regular inspection and by following QTS preventative maintenance programs
• Develop and maintain working relationships with Federal, State, and Local Law Enforcement as well as Fire and EMS
• Generate reports and prepare presentations on the status of physical security operations and deliver presentations and briefings to customers, stakeholders, and senior leaders
• Provide reports as needed for internal and external audits
• Serve as a customer advocate by identifying security-related opportunities and crafting innovative solutions that maintain uncompromising security standards
• Perform security officer duties as needed to ensure efficient operations and guest service standards are met

Requirements

• 5+ years of experience in security patrolling and reporting
• 3+ years of experience managing security vendors, contractors, and customers
• 3+ years working in operations, physical security, or equivalent environment
• 2+ years project management experience
• Bachelor's degree or five or more years working in an operations, physical security, or equivalent environment, or Associate's degree or three or more years experience working in an operations, physical security, or equivalent environment
• Must be able to travel up to 10% including the ability to travel to other sites to provide training and support as needed

Preferred Qualifications

• 2+ years of Security-related management and leadership experience
• 2+ years of experience in access control and video surveillance software applications (e.g., ProWatch & Genetec)
• 2+ years of experience working in a facility and observing security gaps in physical barriers, security officer procedure, policies, surveillance equipment, and alarm points
• 2+ years of experience driving campaigns to reduce nuisance alarms
• 2+ years of experience influencing others in helping you achieve your security excellence goals in a corporate environment
• 2+ years of experience with excellent verbal and written communications skills in a professional work setting
• 2+ years of overseeing security sub-contractors that provide guards, electronic security systems, door construction, door repair, fencing, and access controls
• 2+ years of experience overseeing security construction projects
• 2+ years of experience teaching others the proper security processes and methods
• Military Background or prior Law Enforcement experience desired
• Active Security Credentials (ASIS - Management Security, etc.)

Skills

• Proficient with computer skills including Microsoft Office suite
• Proficient in Access Control Systems and related software
• Ability to communicate effectively, both verbally and in writing; for the purpose of public interaction and report writing
• Excellent customer service skills
• Ability to handle typical emergency and crisis situations efficiently and effectively
• Ability to walk, stand, or sit for at least eight hours
• Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting. Lifting requirements may range from 10 lbs. to 50 lbs. on a regular basis with heavier weights done in conjunction with other individuals or lifting aids
• May require 24x7x365 on-call responsibilities

Benefits

• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO, Paid Volunteer Days, plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave for primary and secondary caregivers
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program
• Medical, dental, vision, life, and disability insurance
• Flexible spending and HSA accounts
• Paid holidays and time off
• Paid volunteer days
• Employee assistance program
• Military leave assistance