Security Operator 2

Responsibilities

• Track special events and visits
• Provide high-quality customer service to employees, contractors, and visitors
• Ensure thorough knowledge and effective implementation of all access control, escort, and tour protocols and procedures for employees, customers, vendors, and guests at SpaceX facilities
• Cook up timely and effective notifications and response measures for incidents or emergencies
• Assist emergency response personnel dispatched to a SpaceX site
• Maintain site surveillance camera system
• Prepare clear and concise written incident reports
• Report maintenance, facility, and technology issues and alarms
• Build collaborative working relationships with other SpaceX departments or teams (including, but not limited to, Facilities, Human Resources, and Employee Health & Safety), SpaceX leadership, and—where applicable—with landlords and building owners, regarding day-to-day security operations, as well as special events or emergency situations

Qualifications

• High school diploma or equivalency certificate
• 3+ years of experience working in a customer service or facility security-related capacity

Preferred Skills And Experience

• Bachelor’s degree
• Ability to navigate complex support needs, and build solid relationships with internal stakeholders
• Strong customer service and relationship/team-building skills
• Exceptional communication skills both oral and written
• Ability to de-escalate disputes and/or conflict(s)
• Prior military, law enforcement, or security-related experience
• Active First Aid/CPR/AED certifications
• Experience with Microsoft Windows and Microsoft Office, including Word, Excel, PowerPoint, and Outlook

Additional Requirements

• Availability to work any schedule needed, including, but not limited to: overtime, nights, weekends and rotating schedules
• Position is subject to pre-employment drug and random drug and alcohol testing
• Valid driver’s license
• Possess or be eligible for a valid state security officer license

Security Requirements

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C.1157, or (iv) Asylee under 8 U.S.C.1158, or be eligible to obtain the required authorizations from the U.S. Department of State.