Security Operations Manager -38088

About the role

The Security Operations Manager plays a critical leadership role in supporting Harvard Protection’s mission to deliver best-in-class security and life safety services. This position is responsible for ensuring the highest level of professional, customer-focused security for the clients we serve, while providing strong leadership and operational guidance to the employees under their supervision.

Responsibilities

• Lead by example in a hands-on leadership role, actively engaging with staff and clients.
• Ensure all services meet customer expectations and contractual requirements through regular management, inspections, training, coaching, mentoring, and supervision of assigned personnel.
• Manage core operational functions, including scheduling, overtime management, review of daily logs and incident reports, and staff development.
• Monitor, evaluate, and support employee performance, including conducting evaluations, addressing disciplinary matters, training, and scheduling.
• Maintain accurate and up-to-date timekeeping and personnel records.
• Recommend personnel actions, including promotions, corrective measures, and recognition.
• Oversee day-to-day operations related to security, safety, customer service, and public relations across assigned accounts.
• Respond immediately to emergencies and incidents, coordinating and implementing emergency action plans.
• Remain available 24/7 to address urgent matters related to assigned accounts.
• Oversee Business Continuity and Disaster Recovery programs, collaborating with stakeholders to ensure client and organizational resilience.
• Ensure compliance with applicable regulations, policies, and contractual requirements.
• Conduct preliminary investigations into incidents and prepare clear, comprehensive reports on accidents, incidents, and suspicious activities.
• Prepare and submit required weekly, bi-weekly, and monthly management reports.
• Collaborate with the business development team to identify and support new business opportunities.
• Facilitate and oversee training programs, including CPR/First Aid/AED and state/local certifications.
• Serve as liaison between IT and frontline staff for system access and technology needs.
• Oversee procurement and maintenance of uniforms, equipment, and vehicles.
• Manage vendor relationships, including invoice payment and service coordination.
• Foster strong working relationships with law enforcement and emergency response agencies.
• Perform other duties as assigned, which may vary based on client requirements.

Requirements

• Possession of state or municipality-mandated security officer licenses.
• At least one of the following preferred qualifications:
• Advanced education degree.
• Criminal Justice or law enforcement-related degree.
• 3-5 years of civilian law enforcement experience.
• 3-5 years of private or corporate security management experience.
• 3-5 years of military service with honorable/favorable discharge.

Qualifications

• Valid and reliable means of communication and transportation.
• Must hold, or be eligible to obtain, a valid security guard license within an acceptable timeframe.
• Strong interpersonal and communication skills, with the ability to foster positive client and team relationships.
• Proven ability to work effectively in a fast-paced, customer service-oriented environment.
• Exceptional time management, organizational, and problem-solving skills.
• Ability to work independently as well as collaboratively within a team.
• Proficiency in Microsoft Office Suite and familiarity with computerized scheduling systems (preferred).

Skills

• Strong leadership and operational guidance skills.
• Effective communication and interpersonal skills.
• Proven ability to manage multiple tasks and priorities.
• Knowledge of relevant laws, regulations, and industry standards.
• Experience with security protocols and emergency response procedures.
• Ability to maintain confidentiality and handle sensitive information.

Benefits

Harvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.

Pay

$60,000-$70,000

Schedule

24/7 Operations