Security Operations Management, Americas East

About the role

EdgeConneX offers a dynamic, fast-paced work environment where we bring flexibility, proximity, power, and connectivity to some of the world’s key businesses. This role supports physical security operations across EdgeConneX data centers in North America, focusing on contract guard performance, operational security standards, and issue resolution in partnership with Operations, Facilities, IT, and customer security stakeholders. Based in Northern Virginia or New Albany, Ohio, this position requires up to 35% travel across North America.

Responsibilities

• Oversee contract guard vendors: post-performance, professionalism, and adherence to post orders.
• Conduct site audits/post inspections; document findings and drive corrective actions to closure.
• Manage vendor escalations and accountability for repeat issues and staffing quality.
• Support incident triage, escalation, documentation quality, and follow-up.
• Support rollout and adherence to EdgeConneX operational security standards and procedures.
• Use incident and audit trends to reduce repeat issues and improve consistency across sites.
• Maintain working knowledge of security systems (LenelS2, Lenel, Genetec) and coordinate with internal teams/integrators as needed.
• Liaise with customer security teams on operational issues and reporting expectations.
• Support internal/external audits (evidence, reporting, closure).
• Travel up to 35% within North America; other duties as required.

Requirements

• Bachelor’s degree in security management, criminal justice, business administration, engineering, or a related field, or equivalent experience.
• 5+ years of experience in corporate security, law enforcement, or government operations with responsibility for security programs.
• 2+ years of experience supporting critical infrastructure (data centers, energy, utilities, telecom, or other complex environments).
• Experience managing outsourced security vendors, including SLAs, audits/post inspections, performance management, and QBRs.
• Experience supporting third-party contracts and statements of work related to physical security services.
• Experience supporting security-related audits and certification requirements (e.g., SOC 2, ISO 27001, PCI DSS), including evidence collection and follow-up closure.

Skills

• Strong written and verbal communication skills, including the ability to document incidents and audit findings clearly and communicate expectations directly with vendors and stakeholders.
• Ability to set standards, drive accountability, and hold outsourced providers to performance requirements and post orders.
• Proven ability to prioritize and execute across a large, distributed portfolio without losing attention to detail.
• Strong follow-through: able to drive corrective actions to closure and prevent repeat issues.
• Confident working with Operations, Facilities, IT, and customer security teams in a fast-moving environment.
• Strong audit mindset, including consistent documentation, evidence collection, and tracking of actions and outcomes.
• Working knowledge of jurisdictional security requirements and basic compliance expectations relevant to critical infrastructure.
• Comfortable working independently across shifting priorities, with clear ownership and consistent execution.

Pay

130,000 – 140,000 USD per year (Northern Virginia or New Albany, OH).

Schedule

Full-time role with up to 35% travel across North America.