SECURITY OPERATIONS DISPATCHER - MULTIPLE POSITIONS

About the role

The Security Operations Dispatcher serves as the central coordination point for all security-related activities within the County’s Security Operations Center (SOC). This position is responsible for monitoring, assessing, and responding to security events in real time to protect County employees, facilities, and assets. The role requires continuous situational awareness, rapid decision-making, and effective communication with internal stakeholders, emergency responders, contractors, and the public.

Responsibilities

• Monitor security systems including CCTV, access control systems, intrusion alarms, and other surveillance technologies.
• Receive, prioritize, and respond to security alarms, incidents, and emergency calls.
• Dispatch appropriate personnel (security officers, emergency responders, contractors) based on incident type and severity.
• Serve as the primary communication hub during security incidents, ensuring timely and accurate information sharing.
• Cookordinate with local law enforcement, fire, EMS, and other emergency response agencies during incidents.
• Investigate security alerts and potential breaches using available tools and systems.
• Document all incidents, activities, and communications in system logs and reports in accordance with established procedures.
• De-escalate situations involving employees, visitors, or members of the public when necessary.
• Maintain awareness of facility layouts, access points, and emergency procedures to support response efforts.
• Support continuity of operations by assisting in emergency preparedness, drills, and response coordination.
• Identify and report system issues, vulnerabilities, or operational concerns to supervisors.
• Ensure compliance with County security policies, procedures, and standard operating protocols.

Requirements

• A high school diploma or equivalent.
• One to two years of experience in a call center, security operations, emergency dispatch, law enforcement, or a related field.

Qualifications

• Knowledge of security operations, emergency response protocols, and incident reporting procedures.
• Proficiency with surveillance systems (CCTV), access control, alarm monitoring, and dispatch systems.
• Understanding of County facilities, layouts, and operational environments.
• Knowledge of applicable laws, regulations, and safety standards related to security operations.
• Strong communication and interpersonal skills, including the ability to remain calm under pressure.
• Critical thinking and problem-solving skills in high-stress, time-sensitive situations.
• Ability to monitor multiple systems simultaneously while maintaining situational awareness.
• Skill in prioritizing tasks, multitasking, and making sound decisions during emergencies.
• Ability to document incidents accurately with strong attention to detail.
• Ability to coordinate with diverse stakeholders and effectively de-escalate conflicts.

Skills

• Knowledge of security operations, emergency response protocols, and incident reporting procedures.
• Proficiency with surveillance systems (CCTV), access control, alarm monitoring, and dispatch systems.
• Understanding of County facilities, layouts, and operational environments.
• Knowledge of applicable laws, regulations, and safety standards related to security operations.
• Strong communication and interpersonal skills, including the ability to remain calm under pressure.
• Critical thinking and problem-solving skills in high-stress, time-sensitive situations.
• Ability to monitor multiple systems simultaneously while maintaining situational awareness.
• Skill in prioritizing tasks, multitasking, and making sound decisions during emergencies.
• Ability to document incidents accurately with strong attention to detail.
• Ability to coordinate with diverse stakeholders and effectively de-escalate conflicts.

Benefits

Not specified.

Pay

Hiring Range: $45,550.00 - $55,550.00

Schedule

Working assigned 8-hour shifts, which may include evenings, weekends, and holidays. Schedules are determined based on operational needs, and employees will be assigned to specific shifts to ensure continuous coverage.