Security Operations Consultant

When you join Verizon you want more out of a career—a place to share daring ideas, learn, grow, and thrive. Verizon powers and empowers how people live, work, and play by connecting them to what brings them joy. Our V Team anticipates, leads, and believes that listening is where learning begins, lifting communities and building trust everywhere & always.

About the role

We are seeking a detail‑oriented and reliable Consultant to join our Cyber Security Operations team. In this role you will primarily work after‑hours shifts to complete day‑to‑day operational work, create and revise critical operational documentation, and continuously review security events. You will support the Executive Relations Team and act as a frontline monitor responsible for alerting leadership immediately if a critical security issue arises. This position requires scheduled after‑hours, weekend, and holiday coverage and can be located in other valid Verizon locations.

Responsibilities

• After‑Hours Operations & Monitoring: Complete core operational workflows and maintain continuous system and threat monitoring during after‑hours, weekend, and holiday coverage windows.
• Security Event Review & Critical Escalation: Monitor and review daily security events and operational logs; immediately alert security leadership and relevant stakeholders upon identifying critical security issues, high‑severity threats, or system anomalies.
• Executive Relations & Account Support: Support the Executive Relations Team with sensitive account requests and high‑visibility escalations; assist with account lock removals and account protection mechanisms, including SIM locks and port freezes.
• Documentation & Revision: Create, revise, and maintain operational documentation; conduct tasks related to account enrollment and de‑enrollment processes.
• Cross‑Functional Collaboration: Partner effectively with internal operational teams, Cyber Security, Corporate Security, and technical teams to route and resolve routine security escalations.
• Process Improvements: Identify opportunities to improve program operations, account security, and customer experience, including ways to leverage AI to reduce unnecessary manual work.

Qualifications

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience (work or military).
• Flexibility to work after‑hours, weekend, and holiday shifts as primary coverage.
• Strong written and verbal communication skills for clear documentation and timely alerts.
• Basic understanding of wireless/wireline communications, account servicing processes, account security principles, and VCG/VBG operational structure.
• Preferred qualifications (not required):
  • Operations & Security Support Experience – prior work in a SOC, NOC, Fraud Operations, Corporate Security, or Cyber Security support environment.
  • Document Control & Detail Orientation – ability to draft, edit, and organize technical or operational documentation with minimal supervision.
  • Incident Handling & Escalation – exposure to monitoring systems and escalating critical security or operational incidents to leadership teams.

Work Location & Schedule

This is a hybrid role with a defined work location that includes working from home and a minimum of three days per week in the office, as set by your manager. Employees must maintain compliance with hybrid work policies. Scheduled weekly hours: 40. The role requires after‑hours, weekend, and holiday coverage.

Benefits

• Medical, dental, and vision coverage
• Short‑ and long‑term disability
• Basic life insurance, supplemental life insurance, and AD&D insurance
• Identity theft protection, pet insurance, and group home & auto insurance
• Matched 401(k) savings plan
• Up to 8 company‑paid holidays per year
• Up to 6 personal days per year
• Paid parental leave, adoption assistance, and tuition assistance
• Premium pay options such as overtime, shift differential, holiday pay, and allowances
• Vacation accrual: up to 15 days for newly hired employees, increasing with service
• Part‑time employees may be eligible for a subset of these benefits based on circumstances

Compensation

The salary varies depending on location, skills, and experience. This is an incentive‑based position with the potential to earn more through premium pay. For full‑time schedules, the annual salary range is $78,000.00 – $150,000.00. Part‑time compensation is adjusted to reflect hours worked.