Security Operations Center Supervisor - First Shift

Responsibilities

Serve as the liaison between the GSOC, Contract Security Management, and Global Security Management.
Develop and direct the functions, processes, and operations of the GSOC and ensures policies, procedures, and objectives align with client goals.
Perform analysis, planning, and provide direction to ensure that the GSOC is delivering maximum value to the business.
Develop, implement, and document scheduled and ad hoc training exercises to ensure effective performance of the personnel assigned to the GSOC.
Develop GSOC functionality and assist in identifying new technologies and upgrades for existing systems.
Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, radio systems, Skype, and other systems.
Motivate, coach, and provide leadership to the GSOC staff to develop direct reports.
Manage, administer and work within software programs used to support operational processes such as travel security, emergency notification, global incidents, etc.
Provide feedback to both client and contract security management to mitigate failures and improve performance.
Serve as a point of escalation for any inter-company customer service issues related to the GSOC operations.
Perform on-call duty (includes after-hours, weekends, holidays) to take appropriate action on staff questions and issues.
Develop and monitor intelligence sources to identify potential threats or incidents which may target the client.
Develop and monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements.
Ensure adequate/skilled staffing; select employees.
Establish performance goals and priorities and perform performance appraisals.
Create and deliver security presentations, reports, and participate in required meetings.
Perform other duties as assigned by the Contract Security Account Manager or Global Security Management.

Qualifications

• High school diploma or equivalent
  Minimum of two (2) years of supervisory/management experience
  Minimum of one (1) year of working in a Security Operations Center or closely related operation
  Work history to include each the following:
  Ability to prioritize workload based on urgency; able to delegate tasks and communicate to a range of audiences
  Demonstrated analytic and critical thinking skills
  Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications
  Demonstration of strong computer skills
  Excellent oral and written communication skills
  Excellent analytical and problem-solving skills
  Superior customer service skills
  Ability to coach, mentor, and motivate direct reports
  Active listening skills
  Ability to assess and evaluate situations effectively
  Attention to detail
  Proficient computer skills to include Microsoft Office (Word, Excel, PowerPoint) and ability to quickly learn multiple computer software programs
  Planning and organizing skills
  Ability to mediate conflict with tact, diplomacy
  Ability to critically think and conduct analyses in a dynamic environment; able to adapt to changing priorities

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

Pay

$27.45 / Hour paid WEEKLY with benefits including medical, dental, vision, 401k, and life insurance.

Schedule

Perform on-call duty (includes after-hours, weekends, holidays)