Security Operations Center (SOC) Supervisor

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions, and global medical concierge capabilities. We enable prominent organizations, disruptive brands, and influential individuals to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services for Fortune 500 corporations.

About the role

The Security Operations Center (GSOC) Supervisor will manage day-to-day SOC operations, including quality checks, incident management, scheduling, gap analysis, project work, and program buildout. As the SOC expert and shift supervisor, you will ensure all deliverables are completed in a timely and high-quality manner while maintaining clear command and control of SOC activities.

Responsibilities

• Oversee the quality of work performed by SOC Operators, conduct regular audits, and provide feedback and coaching to improve performance.
• Establish and maintain positive client relationships, ensuring professional communication and timely resolution of concerns.
• Attend GSOC meetings, generate meeting notes, and represent the SOC in assigned meetings.
• Manage assigned projects from inception to completion, ensuring deliverables meet client and Crisis24 standards.
• Continuously evaluate and improve SOC processes to increase efficiency, effectiveness, and customer satisfaction.
• Provide support and guidance to employees on personal issues impacting work performance while maintaining privacy.
• Review and implement procedural updates suggested by Operators, ensuring proper training and communication.
• Arrange coverage for sick leave or staffing absences and maintain proper documentation.
• Investigate and follow up on client-reported "misses," ensuring corrective actions are documented and implemented.
• Supervise operators delivering services and support, including risk assessments, escalations, and metrics reporting.
• Assist in emergency response coordination, critical equipment checks, and distribution of communications to stakeholders.

Requirements

• Bachelor’s degree in a related field (required); Master’s degree (preferred).
• 3–5+ years of leadership experience in security operations, SOC environments, or related fields.
• Interest or experience in intelligence, security operations, critical incident management, corporate security, or emergency management.
• Proficiency in current technologies, open-source search methodologies, Microsoft Suite, and Google Suite.
• Willingness to sign an NDA and maintain strict confidentiality.
• Strong verbal and written communication skills, with the ability to maintain professionalism under stress.
• Adaptability to dynamic situations and demonstrated organizational/time management skills.
• Successful client management experience and effective conflict resolution skills.
• Ability to maintain composure when dealing with authorities, executives, clients, staff, and the public under pressure.
• Flexibility to attend training, meetings, or shifts outside normal work hours (evenings, nights, weekends).
• Ability to work 8–12-hour shifts, including days and nights.

Work Environment

• Requires physical and mental capacity to perform essential functions, with or without reasonable accommodation.
• Exposure to sensitive and confidential information; regular computer usage.
• Ability to handle multiple tasks concurrently and occasional manual dexterity for reaching, lifting, or operating equipment.
• Occasional reaching, stooping, kneeling, crouching, or crawling.
• Flexibility to work evenings, odd hours, and weekends with little notice.
• Frequent sitting and/or standing.
• Must meet company standards for background checks, reference checks, and drug tests (if required).

Information Security

Protect Crisis24 and stakeholder data by adhering to policies, reporting incidents, completing training, and identifying improvement opportunities.