Security Operations Center Analyst

Responsibilities

• Monitor client facilities, alarms and activities and coordinating response as required on a global scale
• Cookordinate required access to facilities as needed, including approved modifications to access/ID badge clearances
• Cookordinate emergency response and crises management activity on a global scale including assisting traveling employees when a significant incident occurs
• Maintain situational awareness of local, regional, national and global events that may impact the organization
• Communicate any issues or updates to the security team and management promptly
• Alert to unusual/suspicious activity and supporting or escalating appropriately
• Foster and maintain strong relationships with all levels of client management, and others across the organization
• Troubleshoot problems, gaps in services, and recommend solutions
• Support the execution of special events as needed

Qualifications

• High school diploma or equivalent or a minimum of five (5) years of work experience in the security industry
• Minimum of one (1) year of experience in a corporate office setting including previous Operations Center or Call Center experience
• Strong oral and written communication skills with the ability to give clear, assertive, directions
• Ability to professionally communicate with the public, visitors, client management team and others with a high level of customer service
• Ability to work quickly and effectively under high stress situations, while exercising sound judgement
• Attention to detail with the ability to prioritize, problem solve and multitask
• Computer proficiency; able to effectively utilize Microsoft Office programs including Outlook, Word, Excel and Power Point
• Able to work in a technology-based environment and effectively utilize a wide variety of security systems including Card Access, Camera Systems, Alarm Systems, Building Automation System (BAS), Everbridge- Mass Notification System, Travel Tracker \ CR24 Notifications, Visitor Management, Dataminr, etc.
• Able to learn via on-the-job training and interaction with current GSOC professional staff members
• Able to identify, manage, and report security risks impacting personnel, facilities and the business
• Excellent oral and written communication skills; able to process information and effectively communicate amongst a variety of stakeholder groups and departments
• Able to motivate, inspire, and influence others

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Company's retirement plans
• Seven holidays annually paid at time and a half, if worked
• Forty (40) hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law