Security Operations Analyst

About the role

The Security Operations Analyst I role supports daily security operations by monitoring systems, responding to security events reported by team members, or identified through internal or third-party systems, and assisting with investigations and security administration tasks. This role is hands on and operationally focused on executing defined security processes and supporting senior staff in protecting the organization's information assets. The Analyst assists with the day-to-day operation of information security solutions designed to ensure the confidentiality, integrity, and availability of GreatAmerica information assets.

As a Security Operations Analyst, You Will

Security Solution Administration & Operations

• Perform daily administrative tasks related to all in-scope information security solutions.
• Assist with tuning existing security monitoring systems so that false alerts are minimized to provide both accurate and useful information for action.
• Collect and maintain data needed to provide standard metrics to the Information Security Committee.
• Participate in the development and maturity of security operations processes.
• Assist with security control testing and verification.
• Escalate identified issues in a timely manner.
• Assist with vulnerability scanning operations and remediation tracking.
• Validate patching status and basic configuration compliance.
• Work closely with Product, Platform teams, IAM, and Infrastructure teams to support security initiatives.
• Support and contribute to the overall company information security posture.
• Create and update documentation on system functionality and processes.
• Maintain up-to-date knowledge of the Information Security industry, including awareness of new or updated security solutions, improved security processes and the development of new attacks and threat vectors.

Information Security Incident Management

• Perform daily operational real-time monitoring and analysis of security events from all in-scope information security solutions.
• Monitor security alerts and dashboards across core security platforms.
• Triage and escalate security alerts according to established procedures.
• Support incident response activities including evidence collection, containment steps, and documentation.
• Perform post-mortem analysis with logs, network traffic flows, and other recorded information to identify intrusions by unauthorized parties, as well as unauthorized activities of authorized users.
• Maintain investigation records, timelines, and supporting artifacts.
• Contribute to, create and update documentation on analysis procedures.
• Provide related on-call emergency support.
• Work extended hours during incidents when required

Requirements

• Associate's or bachelor's related to information security preferred or equivalent experience in information security system administration may be substituted for the requisite education.
• 1-2 years of experience working in the information security or information technology field.
• Exposure to NIST, FFIEC, or similar security frameworks
• CompTIA Security+ (or obtain within 6 months of hire)
• CompTIA Network+ preferred
• CompTIA CySA+ preferred

Skills

• Experience in executing information security policies and standards.
• Excellent knowledge of technology environments, including information security elements.
• Exposure to data processing, hardware platforms, enterprise software applications, and outsource systems.
• Good understanding of computer systems characteristics, features, and integration capabilities.
• Basic understanding of Windows operating systems and Active Directory / Entra ID
• Basic understanding of Networking fundamentals (TCP/IP, DNS, routing)

Competencies

For all GreatAmerica team members: Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability

For this position: Risk Mitigation, Passion for security learning, Organized, Communicate via metrics, Business Acumen, Judgment, Leadership, Relationship Building.

Benefits

Sharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes:

• Competitive Compensation
• Monthly Bonuses for Eligible Employees
• 401(k) and Company Match
• Annual Profit Sharing
• Paid Time Off
• Paid Vacation - starting at 80 hours annually for employees in their first year of service.
• Paid Sick Days - Ten (10) per year with a conversion option for unused time.
• Ten (10) Paid Holidays per year
• Gym Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short-Term and Long Term Disability
• Company Paid Life Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Employee Assistance Program
• Parental Leave
• Tuition Assistance
• Networking Opportunities
• Leadership Development Opportunities
• Paid Parking
• Service Awards
• Hybrid work arrangements
• Business casual environment
• A strong organizational culture focused on our greatest asset: you!