Security Officer Visitor Management

About the role

As a Front Desk Security Officer in New Haven, CT, you will serve as a welcoming, professional presence at a housing location, assisting residents, visitors, and staff while monitoring access and reporting security-related concerns. You will use computer or tablet systems to support daily operations, help maintain a secure environment, and deliver exceptional customer service.

Responsibilities

• Provide customer service to clients, residents, visitors, and/or staff by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Monitor access to the location, greet and direct visitors, and maintain awareness of activity at the front desk.
• Respond to incidents and critical situations in a calm, problem-solving manner, notifying appropriate personnel and/or emergency responders as directed by site procedures.
• Maintain accurate visitor logs, access records, and incident documentation in accordance with site-specific requirements.

Requirements

• A guard card or license is preferred.
• Comfortable using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• Subject to a background investigation in accordance with all federal, state, and local laws.
• Subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Benefits

• Access to exclusive technology to view and claim additional shifts to earn more.
• Paid training and access to career growth opportunities.
• Retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Discounts on top brands and services through the Perks Program.

Pay

$17.44 / hour

Schedule

• Tuesday: 4:00 PM - 1:00 AM
• Wednesday: 4:00 PM - 1:00 AM
• Thursday: 4:00 PM - 1:00 AM
• Friday: 4:00 PM - 1:00 AM

Position Type: Full Time