Security Officer Supervisor- Montgomery, AL

Essential Responsibilities

• Assist Site Manager and support daily security operations to ensure compliance with site policies, procedures, and customer expectations.
• Assist with site training programs in conjunction with the Site Manager and site leadership.
• Maintain and manage the site master training matrix to ensure all required certifications, onboarding, and recurring training requirements remain current and documented.
• Conduct coaching, mentoring, and on-the-job training for security personnel to improve performance, readiness, and professionalism.
• Ensure all onboarding and offboarding processes are completed in accordance with vendor and client requirements.
• Monitor officer performance, appearance, attendance, and compliance with uniform and operational standards.
• Verify completion and accuracy of shift handover reports and communicate operational concerns to management and customers as required.
• Aid in scheduling, staffing coordination, and operational coverage to maintain site readiness.
• Support the management of escort requests, visitor coordination, and site access activities.
• Aid in routine audits of training records, incident reports, operational documentation, and compliance requirements.
• Maintain secure and organized documentation systems for reports, SOPs, certifications, and operational records.
• Measure training effectiveness and identify opportunities for operational improvement and additional staff development.
• Record and document operational meetings, monitor task assignments, and ensure completion of assigned projects and timelines.
• Aid in the preparation of monthly operational and training reports for leadership and customer presentation.
• Aid in incident response, investigations, and emergency situations while ensuring accurate documentation and follow-up.
• Audit and track uniform inventory and equipment distribution to ensure compliance with site standards.
• Promote a positive team environment focused on accountability, professionalism, customer service, and operational excellence.
• Ensure all security personnel perform duties in accordance with global security standards and site expectations.

Education

• A high school diploma or equivalent required.
• Must possess an Alabama Security Unarmed license or be able to obtain one.
• An associate’s or bachelor’s degree in criminal justice, security management, business administration, emergency management, or a related field preferred.
• Relevant certifications or coursework in leadership, instructional design, workforce development, or security operations preferred.

Experience

• 3–5 years of experience in security operations, corporate security, facilities security, or related environments.
• Previous supervisory, team lead, training, or administrative coordination experience preferred.
• Experience managing incident reporting, training compliance, scheduling, and operational documentation.
• Experience working within corporate, critical infrastructure, healthcare, or data center security environments preferred.

Knowledge & Technical Skills

• A strong understanding of physical security operations, emergency response procedures, incident management, and access control systems.
• Knowledge of security compliance requirements, audit processes, and training standards.
• Familiarity with CCTV systems, visitor management systems, alarm monitoring, and reporting platforms.
• Proficiency in Microsoft Office, Google Workspace, and security management software.
• The ability to analyze operational issues, prioritize tasks, and maintain accurate records and reports.

Core Competencies

• Strong leadership, coaching, and team development skills.
• Excellent organizational, administrative, and multitasking abilities.
• Educated and effective written and verbal communication skills.
• A professional presence with strong customer service and stakeholder management skills.
• The ability to remain calm, organized, and solution-focused during high-pressure or emergency situations.
• A high attention to detail, accountability, and operational consistency.
• The ability to manage multiple priorities while maintaining confidentiality and professionalism.

Benefits

• Insurance: medical, vision and dental
• Short term disability
• Critical care/Hospital Indemnity
• Complimentary life insurance
• Pet insurance
• Legal assistance/guidance
• Identity theft protection
• Paid on the job training
• Paid time off
• Bi-Weekly Pay
• Competitive compensation
• Career advancement opportunities
• Continuous learning opportunities through LMS
• Employee referral bonus program
• Employee assistance program (EAP)
• Employee recognition events
• Employee performance incentives/rewards
• Professional growth and development opportunities