Security Officer - Special Events

What You’ll Do

The Special Events Security Officer is responsible for maintaining a safe, secure, and orderly environment during special events, functions, and high-traffic gatherings. This role involves monitoring event spaces, controlling access, responding to incidents, and providing professional support to guests, staff, and event organizers while ensuring compliance with company policies and security procedures.

ROLE EXPECTATIONS

• Responsible for the safety and well-being of guests and fellow Team Members.
• Gives directions and provides escorts to guests/customers in need.
• Be able to effectively communicate with Members of Security and Showroom Management.
• Provide assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings.
• Makes chip fills, jackpot verifications.
• Regularly provide escorts of money and persons in money-handling positions.
• Provides first aid, including CPR when necessary.
• Patrols all sections of property to identify safety hazards and breaks in security.
• Interviews, investigate and document all applicable incidents in accordance with company policy.
• Assist with Lost and Found Inquiries.
• Enforce venue rules, policies, and safety regulations consistently and fairly.
• Upon arrival, make sure that the theater is in operating condition, such as checking all emergency exits and applicable stairwells for obstructions and debris.
• Officers will ensure an AED is in the correct area and in working order. All unsafe or blocked areas should be reported to the Manager on Shift or Supervisor/lead.
• Be in assigned area by designated time, with company issued equipment, ready to work.
• Work directly with the Box Office to ensure VIP & VVIP guests are handled appropriately, seating reconfigurations are known and managed.
• Exhibit sound judgement when making decisions that affect the flow of the customers in and out of the venues.
• Monitor physical surroundings in assigned area prior to and throughout show for safety, cleanliness and functionality; notify the Showroom Supervisor of concerns.
• Respond quickly and courteously to patrons’ needs, questions, comments, or concerns with answers and/or action.
• At end of show/event, walk through assigned area retrieving lost items, etc. and turn them into lost and found.
• Submit assigned reports as directed.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Requirements

• Security Officers are required to successfully attend and complete the Security Academy within their first 30 days of employment.
• Excellent communication and problem-solving skills, including ability to maintain composure under stress.
• Flexible shifts, available to work nights and weekends, including holidays.
• Able to make a quick decision and/or take charge of a potentially volatile or unpleasant situation.
• Able to respond to acts of aggression at the lowest level necessary to effect control.
• Able to assess an incident and determine based on training and experience, which options in the force continuum will be best to de-escalate the situation in a safe and prudent manner.
• Actively assist with established Front of House emergency procedures.

Physical Requirements

• Ability to lift 75 lbs. items such as stanchions, boxes, chairs, tables etc.
• Ability to stand and walk for long periods.
• Ability to respond quickly to incidents, including running or physical intervention if necessary.
• Ability to repeatedly climb stairs – up and down – to provide effective staff coverage in all areas of venues, as needed.

WORKING CONDITIONS

Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Must be able to qualify for licenses and permits required by federal, state and local regulations.