Security Officer - Registration Specialist Emergency Department

Brief Description

We are seeking a dedicated and professional Security Officer - Registration Specialist to join our Emergency Department team. This dual-role position plays a critical part in maintaining a safe environment for patients, staff, and visitors while also supporting timely and accurate patient registration.

About the Role

Discover Your Career in the Heart of the Rockies! At Heart of the Rockies Regional Medical Center (HRRMC), we’re more than just a healthcare facility—we’re a cornerstone of our community nestled in the breathtaking Rocky Mountains. With a commitment to excellence, compassion, and innovation, we offer state-of-the-art medical services, including emergency care, surgery, imaging, and much more. Our mission is clear: to provide high-quality, patient-centered care while fostering the well-being of our community.

Responsibilities

• Respond promptly and on-site to identified security risks or threats within the Emergency Department.
• De-escalate patients in crisis or those exhibiting aggressive or disruptive behavior.
• Maintain a high-visibility presence to promote safety and deter potential threats.
• Manage emergency or crisis situations calmly and effectively in collaboration with clinical and administrative teams.
• Greet patients, visitors, physicians, and staff in a friendly and professional manner; provide assistance as needed.
• Answer telephone calls promptly and courteously; route calls accurately and take detailed messages when necessary.
• Demonstrate proficiency in CPSI registration system for accurate and efficient patient intake.
• Collect, scan, and verify insurance information and related documentation.
• Obtain appropriate signed consents for all services rendered, ensuring compliance with legal and organizational standards.

Requirements

• Law Enforcement or Hospital Security experience required.
• Customer Service preferably in a hospital, medical or physician office preferred.
• Must maintain current BLS certification.
• HRRMC offered de-escalation Training within 3 months of hire.

Qualifications

Our ideal candidate will have a strong background in security and customer service, with a proven ability to handle challenging situations calmly and professionally. A college degree is preferred but not required.

Skills

• Strong communication skills
• Ability to work independently and as part of a team
• Effective problem-solving and decision-making abilities
• Knowledge of medical terminology and procedures
• Proficiency in CPSI registration system

Benefits

We offer competitive pay and a comprehensive benefits package to support your career growth and personal well-being. For details about our benefits, visit our Benefits Guide.

Pay

Competitive salary based on experience.

Schedule

Full-time position with flexible hours to accommodate the needs of the Emergency Department.

Benefits

We offer a range of benefits including health insurance, retirement plans, paid time off, and more. For details, visit our Benefits Guide.