Security Officer - Michael C. Carlos Museum

Key Responsibilities

• Patrols gallery spaces making observations to detect and deter unauthorized persons or activities and unsafe conditions.
• Watch over the visitors, staff and museum assets and equipment.
• Responsible for maintaining order and secure conditions within the museum.
• Maintains surveillance systems such as the CCTV system.
• Operates and be proficient in using a two-way radio system.
• Coaches and mentors student Gallery Attendant staff, providing guidance and redirection to support high-quality customer service standards.
• Follows organizational guidelines in reporting security- related information.
• Maintains the facility security access control card system.
• Handles emergencies professionally and calmly.
• Maintains the facility fire alarm systems.
• Ability to become TSA Certified within one year.
• Reports any hazardous conditions or irregularities to the appropriate museum personnel.
• Manages the museum lost and found services.
• Reports maintenance, custodial, elevator and HVAC issues to ensure swift resolution following identification, including placing service calls for issues.
• Receives, logs in, and distributes incoming mail packages and deliveries via UPS and FedEx carriers to museum employees.
• Investigates and makes written reports on incidents, accidents, property damage and similar matters.
• Serves as an information conduit for University Police or Emergency Medical Services following facility alarms, medical emergencies, and/or museum policy compliance issues.
• Provides restraint under lawful direction and may administer first aid or CPR in emergency situations.
• Ensures that visitors do not touch or photograph the artwork.
• Directs and informs visitors to appropriate resources and provides exemplary customer service to patrons.
• Handles the museums admissions desk functions such as ticketing and membership sales.
• Ability to operate museum POS and credit card machine systems.
• Ability to build and sustain effective interpersonal relationships with Emory University staff, faculty, students and campus visitors.
• Ensures that visitors do not touch or photograph the artwork during special museum events and openings.

Minimum Qualifications

• A high school diploma or equivalent.
• One year of military or security experience.
• Able to exercise physical restraint.