Security Officer - Level III - Dollywood Theme Park - Full-Time Seasonal

About the role

The ideal Security Officer (Level III) will assist with wild animal control and monitoring, vehicle problems, and guest assistance. They will also control park access, monitor security systems, patrol buildings and parking lots, and respond to calls for service.

Responsibilities

• Aid in wild animal control and monitoring
• Assist guests and hosts with vehicle problems
• Transport and escort Hosts transporting company funds
• Support the Safety-First Aid Department
• Control park access at entrances
• Monitor Security systems including Fire Suppression and Park alarm systems
• Patrol buildings and Guest and Host parking lots
• Respond to calls for service regarding unruly Guests/Hosts
• Respond to calls for service, such as shoplifting, burglary, and theft
• Assist with lost Guest calls, working to reunite separated parties
• Take possession of lost property and return it to Lost & Found
• Provide Dignitary Protection Services for visiting celebrities

Requirements

• Able to cope with situations firmly, courteously, tactfully, and with respect for the rights of others
• At least one year of experience working successfully in a similar role
• Prior Law Enforcement or Security related experience preferred
• State of Tennessee certified as a Security Officer
• First Aid and CPR certification required or ability to obtain a certification in a timely manner
• Ability to develop skill in the use and care of firearms
• Basic computer skills with working knowledge of Microsoft Applications
• Valid driver's license, proof of auto liability insurance, and acceptable motor vehicle driving record
• Good moral character as determined by a thorough investigation conducted by the employing agency; and/or the POST Commission
• Pass a pre-hire drug screen and random or for cause drug screens as directed by the Company
• Pass a physical examination by a licensed physician
• Must not have been convicted of or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor and other alcoholic beverages or controlled substances
• Must have a valid driver’s license
• Must have high school diploma or equivalent
• Must not have been released or discharged under any other than honorable discharge from any of the armed forces of the United States
• Must have fingerprints on file with the Tennessee Bureau of Investigation
• Must be willing and able to pass a First Responder Course and apply material when needed

Qualifications

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Self-motivated and disciplined
• Able to prioritize and complete work assignments on a timely basis
• Maintain strict confidentiality and judgment regarding privileged information
• Have a professional appearance with good personal hygiene
• Be productive in a fast-paced environment
• Maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed
• Commit to continuous improvement
• Promote and support a “team” work environment by cooperating and helping co-workers
• Able to add, subtract, multiply and divide with accuracy
• Able to work comfortably at heights up to 60 ft utilizing approved safety equipment, abiding by safety policies and procedures
• Able to abide by Company’s drug and alcohol-free workplace policies
• Able to pass a pre-hire drug screen and random or for cause drug screens as directed by the Company

Skills

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Self-motivated and disciplined
• Able to prioritize and complete work assignments on a timely basis
• Maintain strict confidentiality and judgment regarding privileged information
• Have a professional appearance with good personal hygiene
• Be productive in a fast-paced environment
• Maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed
• Commit to continuous improvement
• Promote and support a “team” work environment by cooperating and helping co-workers
• Able to add, subtract, multiply and divide with accuracy
• Able to work comfortably at heights up to 60 ft utilizing approved safety equipment, abiding by safety policies and procedures
• Able to abide by Company’s drug and alcohol-free workplace policies
• Able to pass a pre-hire drug screen and random or for cause drug screens as directed by the Company

Benefits

Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history, credit check and motor vehicle record check.

Pay

Salary range: $18.00 - $24.00 per hour, depending on experience and qualifications.

Schedule

Shifts vary based on departmental needs, typically ranging from 8:00 AM - 4:00 PM, 4:00 PM - 12:00 AM, or 12:00 AM - 8:00 AM.