SECURITY OFFICER IMG

About the role

The Security Officer ensures security and safety with Resort and Casino guests and employees of IMGR&C against fire, theft, vandalism, and illegal entry. They also escort internal money transfers, customers, and employees.

Responsibilities

• Explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understand where to get the information needed to complete tasks to standard.
• Explain or demonstrate technical skills used to complete tasks to standard.
• Take ownership of problems and solve them when solutions may not be available.
• Take charge to respond to guest or internal customer needs in absence of guidance.
• Respond to change by applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goals.
• Protects and preserves property of IMGR&C.
• Maintains security over the facility during assigned shifts.
• Escorts customers and employees to ensure their safety.
• Patrols the buildings and grounds.
• Enforces gaming regulations.
• Prepares accident and incident reports.
• Trains and educates guests on security protocols.
• Performs janitorial duties and sets thermostatic controls.
• Registers at watch stations to record time of inspection trips.
• Records data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment.
• Responds to medical emergencies.
• Regulates vehicle and pedestrian traffic at Resort entrance.
• Adheres to all regulatory, departmental, and resort policies and procedures.
• Works closely with other departments and maintains open communication with all employees.
• Stands/walks for a longer period of time while at post or on patrol.

Requirements

• High School Diploma or GED.
• Six months to one year job-related experience may be substituted.
• Mescalero Apache Tribal preference; bicultural experience preferred.
• Valid state driver’s license or ability to obtain one.
• Ability to obtain and maintain a Class III Gaming License.

Qualifications

• Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats others with respect in all situations.
• Works in collaboration with other Team Members to achieve event goals.

Skills

• Technical skills used to complete tasks to standard.
• Problem-solving skills.
• Customer service skills.
• Communication skills.
• Physical stamina and endurance.
• Knowledge of gaming regulations.

Benefits

N/A

Pay

N/A

Schedule

N/A