Security Officer - Hilton - Harrisburg, PA

Essential Job Duties and Responsibilities

• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
• Requires verbal communication using pager and two-way radio, bending, stooping and kneeling as in performing CPR.
• Maintain order in the hotel, dealing with the welfare of guests, e.g., assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.
• Handle undesirable conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.
• Grasp, lift and/or carry or otherwise move persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
• Use a clear, concise English-speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.
• Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.

Qualifications

• High school diploma or equivalent preferred.
• Prior security, law enforcement or other military experience preferred.

Skills

• Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas with appropriate training.
• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Able to listen effectively, speak, read and write English clearly to ascertain and document important information.
• Able to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Able to grasp, lift and/or carry or otherwise move goods weighing a maximum of 200 lbs.
• Able to perform tasks requiring manual dexterity in hands.
• Able to climb stairs and ladders at a rapid pace.
• Able to perform duties within extreme temperature ranges.

Benefits

• Amazing benefits at a glance: team driven and values-based culture, medical/dental/vision vacation & holiday pay, employee assistance program, career growth opportunities/manager training program, reduced room rates throughout the portfolio, 401(k) with company match, employee discount, flexible schedule, referral program.

Pay

$18.00-$19.00/hour