Security Officer Full Time
Responsibilities
Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services. Possesses and exhibits excellent customer service skills.
- Patrols assigned areas, giving particular attention to those areas where security problems have occurred.
- Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
- Maintains strict confidentially standards at all times.
- Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct.
- Participates in court proceedings as required.
- Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times.
- Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation.
- Receives calls for service using integrated security systems; utilize two-way radio to respond to occurrences and phone calls for assistance; provides and maintains documentation.
- Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
- Voluntary participation in various departmental committees, task forces, and teams.
Qualifications
Education: Bachelor's Degree Criminal Justice preferred. Experience in lieu of a degree is acceptable.
Licenses and Credentials: Class D Passenger Vehicle Driver's License (State License) - Generic - HR Only preferred; Basic Life Support (BLS Certification) - Complete; AVADE Workplace Violence Prevention Certification Levels I, II, III at in-person MGB sponsored training within six months of hire.
Experience: Experience in hospital, security/police, emergency medical or customer services is preferred.
Knowledge, Skills and Abilities
- Strong interpersonal communication and customer service skills.
- Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others.
- Ability to deal with and effectively deescalate anxious/stressed people and manage aggression.
- Works effectively both independently and in teams.
- Able to multitask.
- Strong problem-solving skills.
- Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.
- Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
- Displays positive image, tact, and diplomacy, active listening, articulate.
- Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices.
- Strong writing skills to provide and maintain documentation to support data.
- Intermediate computer skills: typing and use of database software.
Benefits
In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.
Pay
Pay Range: $22.22 - $31.71/Hourly (Grade 5).
Schedule
Scheduled Weekly Hours: 40. Work Shift: Rotating. Work Location: Onsite (One Hospital Road). Remote Type: Onsite.