Security Officer - Front Desk Reception

About the role

As a Security Officer Front Desk Reception in Mattoon, IL, you will serve and safeguard clients in a range of industries such as Healthcare, and more. As a Front Desk Security Professional with Allied Universal at a healthcare location, you will serve as a welcoming, visible presence for patients, visitors, and staff. You will manage access, provide directions, respond to security-related concerns, and communicate clearly with site personnel. Bring your customer service skills to a caring culture that puts people first, where teamwork, integrity, reliability, agility, and innovation help support a positive environment.

Responsibilities

• Provide exceptional customer service at a healthcare facility front desk by greeting visitors, patients, staff, and vendors while maintaining a professional and welcoming presence.
• Monitor access to the facility, verify visitor credentials and/or appointments in accordance with site-specific policies, and direct individuals to appropriate destinations.
• Carry out security-related procedures, including visitor registration, badge issuance, key control, and documentation of daily activities and incidents.
• Respond to incidents, alarms, and critical situations in a calm, problem-solving manner, contacting appropriate site personnel and emergency responders as needed.
• Maintain awareness of front desk activity and report unusual behavior, access concerns, or policy violations to Allied Universal leadership and/or designated client contacts.

Requirements

• CPR certification is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Benefits

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Position Type: Full Time
Pay Rate: $19.15 / Hour
Schedule: DayTime, Monday–Friday, 01:30 PM – 09:30 PM