Security Officer Flex Customer Service Officer

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide a sense of purpose. Work in a dynamic, welcoming, and collaborative workplace as part of a team that positively impacts the communities and customers we serve.

About the role

As a Security Professional Flex Officer, you’ll use our exclusive shift-pickup platform to view and claim open shifts based on your availability, giving you the freedom to build a schedule that works for you while gaining valuable site experience across various industries such as Healthcare, Education, Finance, Logistics & Distribution, and more. This position may require working irregular shifts at times with little or no advance notice.

Pay Rate: $19.47 / Hour

Responsibilities

• Perform security patrols of designated areas on foot or in vehicle
• Watch for irregular or unusual conditions that may create security concerns or safety hazards
• Sound alarms or call police or fire department in case of fire or presence of unauthorized persons
• Warn violators of rule infractions, such as loitering, smoking, or carrying forbidden articles
• Permit authorized persons to enter property and monitor entrances and exits
• Observe departing personnel to protect against theft of company property and ensure authorized removal of property complies with client requirements
• Investigate and prepare reports on accidents, incidents, and suspicious activities; maintain written logs as required by the post
• Aid customers, employees, and visitors in a courteous and professional manner
• Make emergency notifications as necessary pursuant to site Post Orders

Requirements

• Must possess a high school diploma or equivalent, or 5 years of verifiable experience
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid driver’s license if driving a company or customer-owned vehicle
• Must pass a background investigation in accordance with all federal, state, and local laws
• Must pass a drug screen to the extent permitted by law
• No prior experience required
• Be at least 18 years of age, or higher if required by the state (21 years if armed)
• Reliability and ability to adapt to different post assignments
• Ability to operate radio or telephone equipment and/or console monitors
• Demonstrated ability to interact cordially and communicate with the public
• Effective oral and written communication skills; able to write informatively, clearly, and accurately
• Active listening and problem-solving skills
• Ability to assess and evaluate situations effectively; identify critical issues quickly and accurately
• Mediate conflict with tact and diplomacy
• Teamwork and attention to detail

Preferred Qualifications

• Ability to speak, read, and write in multiple languages (e.g., Spanish, Portuguese, French, Arabic)
• Prior security, military, or law enforcement experience

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Company retirement plans
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law

Why Join Us

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program