Security Officer Commissioned 1st Shift

About the role

This position will assist in the provision of safety and security of guests, staff, collection animals and property.

Responsibilities

• Perform routine foot, bike and vehicular patrols throughout the facility and parking lots
• Observe Zoo during evening and overnight hours for any out of the ordinary activities
• Act as an Ambassador of the Fort Worth Zoo at all times
• Interact with Zoo guests in a courteous manner, providing information and directions, assisting with lost children and injured guests
• Address and handle the public in a calm, professional and ethical manner; responding appropriately to guest requests and complaints in an accurate, courteous and prompt manner
• Respond to and enforce violations of local, state and federal laws and compliance with Zoo policies, with respect to infractions occurring on Zoo property and in the immediate perimeter area
• Respond to security related incidents occurring on Zoo property, mitigating and defusing situations
• Safeguard company assets, property, equipment and facilities against illegal and destructive acts
• Respond to medical related situations and incidents; will administer first aid and CPR assistance (within certification and training limits) when appropriate and arrange for emergency medical attention through the duty supervisor as necessary
• Respond to and control emergency situations; perform crowd control duties, administer first aid and CPR when appropriate (within certification and training limits), and arrange for emergency medical, fire and law enforcement response as determined necessary by Public Safety management
• Control access to the Zoo through assigned gates; checking, logging and clearing authorized personnel and vehicles who present proper identification or passes when attempting to gain access to the zoo
• Conduct building inspections and patrol
• Respond to and manage all alarms i.e. intrusion, burglar, fire etc., as dispatched in coordination with the duty supervisor
• Submit written reports, without exception, of all incidents and activities occurring on Zoo property and in the immediate perimeter area
• Practice good safety awareness at all times
• Ensure the cleanliness of the Zoo assisting in picking up trash
• Participate in job-related training courses to maintain skills, knowledge and abilities necessary to perform essential duties safely and professionally

Qualifications

• Must be licensed by Texas Department of Public Safety Private Security Bureau (DPS-PSB) Commissioned Security Officer with valid security license
• Must function in a non-discriminatory manner
• Must possess the ability to make mature and sound judgments, defuse and resolve conflicts
• Must have capacity to perform under stress when confronted with an emergency, unusual, or dangerous situations
• Available to work a variety of shifts including days, evenings, and midnights as well as weekends and holidays and overtime

Education and/or Experience

Must be at least 18 years of age, high school diploma or equivalent required. Prior experience in security field, law enforcement, military police, emergency services, completion of a recognized law enforcement or security academy or college courses in criminal justice/ law enforcement/ public safety/ emergency management - a plus but not necessary.

Certificates, Licenses, and/or Registrations

• Successful completion and current certification as a Commissioned Security Officer through the Texas Department of Public Safety, Private Security Bureau
• Valid driver license with acceptable motor vehicle record to maintain zoo standards of insurability
• Current First Aid, CPR, and AED certifications through the American Red Cross or an equivalent organization are preferred

Physical Demands

While performing the duties of this job, the employee is frequently required to: Stand, walk, or cycle for long periods of time (approximately 75 % of their shift), climb stairs, bend and stoop during the execution of duties, lift and carry a weight up to 75 pounds, physically intervene or restrain persons acting in a disruptive or disorderly manner.

Work Environment

Team oriented environment, ability to work irregular hours (holidays and weekends), ability to work special events and functions as required, ability to work outdoors in heat, cold and inclement weather.

Schedule

Wednesday - Sunday 12:00 a.m. to 8:30 a.m.

Benefits

• Medical and Prescription Drug (Employee Coverage 90% Employer Paid, Dependent Coverage 55% Employer Paid)
• Vision
• Dental
• Basic Life AD&D (100% Employer Paid)
• Short Term Disability (100% Employer Paid)
• Long Term Disability (100% Employer Paid)
• Supplemental Life
• Flexible Spending Account
• 401k
• Paid Time Off (Accrual Equivalent to 5 Weeks Per Year)
• PTO Rollover
• PTO Sell Back
• Free Zoo Membership
• Free Guest Passes
• Discounts on Food, Merchandise, Attractions, Admission and Programs