SECURITY OFFICER - CB & VR - FULL-TIME - DAY SHIFT

Job Summary

The Security Officer interacts directly with customers and co-workers and is responsible for providing a safe and secure environment by being a visible deterrent to unlawful activity.

Job Qualifications

• A good listener
• Pays attention to details
• Effective communicator, both verbally, on the radio and telephone, and in written statements
• Basic computer skills, typing, and Microsoft Office skills (Word & Excel)
• Professional demeanor and ability to maintain self-control under adverse and stressful conditions
• Ability to multi-task and prioritize calls for service
• Conflict resolution skills
• Able to adapt and solve problems
• Integrity and desire to serve and protect
• Customer and team orientation, excellent people skills
• Motivated and willing to learn
• High school diploma or equivalent
• Able to work all shifts, including weekends and holidays

Essential Job Functions

• Follows established policies, procedures, and regulations
• Investigates complaints and violations of law and policies and prepares accurate, comprehensive written reports and statements
• Fosters and maintains positive working relationships with other departments and staff members
• Responds to calls for service and uses radio and/or telephone communications to summon assistance
• Provides escorts for the safety of customers and other Company personnel
• Is a first-responder in any medical situation and provides first aid until further qualified medical assistance arrives
• Other job-related duties as assigned and instructed by management

Customer Service Expectations

• Courteous, respectful, and approachable
• Greet customers and co-workers with a smile and exhibit a friendly, positive attitude
• Listen and give full attention to what is being communicated, both verbally and non-verbally, taking time to understand the points being made and their needs and concerns
• Communicate and coordinate with other departments and players to assess customer needs and ensure quality service is provided
• Be informed and promptly follow through with what needs to be done, exceeding guests’ expectations

Physical Demands

• Long periods of standing, walking on uneven surfaces
• Lifting moderately heavy objects

Work Environment

• Exposure to potentially dangerous situations or unusual environmental stress requiring safety and other precautions
• Exposure to secondhand smoke in a casino