Security Officer

Summary

Provide a safe and secure environment for customers and for company property and employees. Assist customers as necessary to ensure their satisfaction.

Essential Duties & Responsibilities

• Promote and maintain all steps of the ACES program with each patron and employee you may meet.
• Greet all guests and assist our guests as necessary to ensure their satisfaction and return to the casino.
• Patrol buildings and grounds of the facility as directed.
• Stand watch at assigned security posts to oversee the comfort, safety and security of our guests.
• Provide security escorts for all monetary transfers, fills, and credits.
• Aid in medical situations if required.
• Maintain logs of entry and exit activities if required.
• Dispatch other officers to various assignments and maintain activity log sheets.
• Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
• Ensure compliance with all regulatory, internal control, and policies and procedures.
• Must be knowledgeable of all special events and promotional activities available to guests.
• Presents oneself as a credit to the Company and encourages others to do the same.
• Must work well under pressure and meet multiple and sometimes competing deadlines.
• Must always demonstrate ethical and cooperative behavior with guests, co-workers, and supervisors.
• Adhere to all departments/company policies and procedures.
• Performs all other related and compatible duties as assigned.
• Follow all cleaning, sanitation, and PPE position specific guidelines.
• Supervisory Responsibilities: This position has no supervisory responsibilities.

Qualifications

• Minimum of 21 years of age.
• Must qualify for licensing with the New Mexico Racing & Gaming Commissions.
• High School diploma or G.E.D preferred.
• One to three months' previous security or customer service experience preferred.
• Good oral and written communication skills.
• Must be fluent and literate in English. Bilingual in Spanish a plus.
• Work in a fast-paced environment.
• Must possess excellent interpersonal and employee relations skills.
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
• Ability to maintain confidentiality.
• Ability to work as part of a team and to promote cooperative approach between departments.
• Ability to work unsupervised.

Physical Demands

• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

Work Environment

• The noise level in the work environment is usually loud.
• Exposure to unrestricted second-hand smoke in guest areas.
• Must be able to work in various weather conditions.
• Must be able to stand and/or walk for periods longer than 8 hours at a time.

Benefits

• Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.
• Paid time off is earned according to the local policy and increases with the length of employment.

Pay

$12.00 hr + Toke Pool