Security Officer

About the role

Patrols and inspects Wildhorse Resort & Casino properties to maintain order and reports any irregularities to the security supervisor. This position operates in class III games and age or compact restrictions apply.

Responsibilities

• Ensure customer satisfaction through prompt, efficient, and friendly service.
• Patrols/inspects WRC-assigned areas for irregularities or undesirable persons.
• Actively demonstrates safety and security measures that protect employees, guests, and WRC property.
• Maintains awareness of unauthorized removal of property.
• Promptly responds to accident/injury scenes, providing first-aid and securing medical assistance as needed.
• Writes detailed reports on accidents, injuries, property damage, theft, and other business disruptions.
• Ensures inspection and maintenance of fire suppression systems.
• Complies with regulatory laws, PP&P, department policy and procedures, safety codes, etc.
• Observes and reports violations of tribal, state, or federal ordinances/laws/regulations, where applicable.
• Inspects all areas for safety and fire hazards. Reports and logs information appropriately.
• Guards transfer of Casino assets.
• Transports employees to alcohol testing, or for medical attention as requested.
• Records accurate summary of daily activities.
• Participates in a drop team requiring physical agility and strength to maneuver heavy drop carts.
• Provides escort into sensitive areas for employees, visitors, and vendors on an as-needed basis.
• Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to the supervisor.
• Promotes Wrc Quality Service Standards.

Requirements

• Possess a valid driver’s license with no history of motor vehicle-related citation or arrest conviction(s) within the last five (5) years in any state per WRC insurance requirements.
• Needs to manage multiple tasks simultaneously like monitoring/answering radio traffic, maintaining officer status and location logs through data input, and answering/transferring telephone calls.
• Needs to be familiar with and use basic Microsoft programs (Word, Excel, PowerPoint, etc.).
• Demonstrate report writing skills and abilities.
• High School Diploma or GED or Ten years of experience.
• Obtain a CPR/First Aid certification within 90 days of employment.
• Customer service experience.
• Effective communication skills - verbally instructs, responds to questions, and has exceptional interpersonal skills and abilities.
• Push and maneuver heavy drop carts weighing approximately 600 lbs., for extended periods and lift to 20 lbs.
• Three employees’ man the drop carts at all times.
• Walks, sits, or stands for up to three (3) hours at a time for the duration of an eight (8) hour shift in a smoke-filled noisy environment; perform repetitive motions with wrists, hands, and fingers; good visual and auditory acuity.
• Exhibits a professional demeanor through appearance and maintains a positive attitude toward all employees and guests.
• Requires a High-Security Gaming License clearance.
• Must be at least 21 years of age.