Security Officer

About the role

The San Diego Natural History Museum (The Nat) seeks part-time/as-needed Security Officers to uphold Museum rules and regulations, provide customer service, and assist during emergencies.

Responsibilities

• Patrol, observe, and report to the Safety & Security Manager and Deputy COO.
• Provide a high level of customer service and assistance to all Museum guests, staff, volunteers, and vendors.
• Maintain a strong working knowledge of Museum policies and procedures, enforcing them with guests, staff, volunteers, and vendors as needed.
• Document daily actions and situations in a Daily Log.
• Respond to complaints and/or requests for assistance and evaluate appropriate course of action.
• Respond to emergency situations within and directly outside Museum (i.e. natural disasters, medical emergencies, etc.).
• Assist with building access and receiving/deliveries.
• Conduct occasional overnight Security shifts as requested.
• Conduct occasional day shifts as requested to support Facilities Associate.
• Help with stock of inventory and the vending machine as needed.
• Perform other duties assigned by the Safety & Security Manager and/or Operations leadership.

Qualifications

• Previous security experience at a cultural institution is preferred.
• Excellent customer service skills with the ability to maintain a professional and calm demeanor in a challenging, dynamic environment with all types of guests, staff, volunteers, and vendors.
• Strong communication skills with attention to detail.
• Must be able to stand for long periods of time, respond quickly and communicate verbally for the majority of each shift.
• Able to perform crowd control by providing clear guidance and direction.
• Current Guard Card certification through BSIS.
• CPR/AED/First Aid Certification.
• Proficient in Microsoft Word, Excel, Outlook, and Teams.
• Bilingual preferred.

Benefits

Employees enjoy free admission into all of Balboa Park's museums as well as free admission to the San Diego Zoo and Safari Park. Learn more about the Museum’s benefits here.

Pay

$20/hour.

Schedule

Afternoon, evening and weekend availability are currently highly desired.