Security Officer

Responsibilities

• Ensure the safety and well-being of guests and fellow employees.
• Provide directions, escorts, and assistance to guests as needed.
• Assist civil and law enforcement authorities, including providing testimony in court or administrative hearings.
• Perform chip fills, jackpot verifications, and money escorts.
• Provide first aid and CPR when necessary.
• Patrol all areas of the property to identify safety hazards and security concerns.
• Interview, investigate, and document incidents in accordance with company policy.
• Complete detailed lost and found reports and incident descriptions.
• Enforce all company policies, procedures, and regulatory requirements.
• Maintain attendance standards and adhere to departmental and company guidelines.

Qualifications

• Must be 21 years of age or older.
• High school diploma or equivalent required.
• Two years of experience in a role with direct guest contact required.
• Preferred: two years of police, military, or casino security experience.
• Strong oral and written communication skills.
• Working knowledge of basic computer programs.
• Able to manage multiple tasks simultaneously.
• Must be able to obtain and maintain a Virginia Gaming License.
• Must be able to work any shift, including weekends and holidays.
• Must present a well-groomed, professional appearance.
• Must complete eight (8) hours of ASP (baton) training.
• Able to prepare effective written reports.
• Able to work collaboratively as part of a team.
• Valid driver’s license and clean driving record required for operating company vehicles.
• Ability to work indoors and outdoors in temperatures ranging from 10°F to 115°F.
• Ability to physically restrain individuals when necessary.
• Ability to remain calm and make sound decisions in crisis or stressful situations.
• Ability to work independently with minimal supervision.
• Ability to stoop, bend, jump, twist, crouch, grip, and maneuver quickly on various surfaces.
• Ability to lift and carry up to 60 lbs and push/pull up to 150 lbs.
• Ability to tolerate secondhand smoke.