Security Officer

About the role

Supports the mission of the Security Services Department in providing a secure and safe environment that allows patients, visitors, personnel and volunteers to deliver or receive quality patient care with minimal threats against their personal well-being and property.

Responsibilities

• Enforce the policies and procedures of Ann & Robert H. Lurie Children’s Hospital of Chicago, to serve as a source of authority for enforcing Medical Center policies, guidelines, and procedures.
• Perform on-foot patrols of Medical Center campuses as directed by the Director of Security or his/her designate.
• Report safety and fire hazards observed on routine patrols and inspections; look for violations of the Joint Commission, OSHA, NFPA and local Fire Code safety violations.
• Maintain constant communications with the Security Control Center.
• Aid clinical staff with psychiatric patient restraint; monitor and physically mitigate combative or potentially combative patients as directed, escort patients during clinical transport, and perform direct patient observation of patients under medical or psychiatric restrictions.
• Perform emergency response that includes but is not limited to immediate response to distress calls, panic alarms and emergency calls, fire and disaster response, and support Medical Center Emergency conditions and codes such as bomb threats, patient abduction and elopement, response to weapons on campus, armed intruders, weather emergencies, utility or equipment failure, hazardous material issue, or other emergency as directed.
• Perform locks or unlocks specified entrances/exits.
• Ensure that only authorized personnel are admitted onto hospital premises; confront unauthorized persons for questions, routing or detainment appropriate to the circumstance.
• Perform Security Control room dispatching by utilizing Computer-Aided-Dispatch systems, monitoring closed circuit television (CCTV), two-way radio transmissions, alarm consoles, and receiving customer phone calls to dispatch security Officers and perform other Dispatcher-related duties.
• Utilize computer-based incident report software to complete reports, maintain records and assist the department with data collection.
• Appear in court on behalf of the Medical Center to enforce prosecution of individuals for assault, criminal trespass, or other issue as required.
• Direct traffic on Medical Center property and control parking of all patients, parents, visitors and employees.
• Enforce hospital parking guidelines for visitors, contractors and employees.
• Act as a resource of information for patients, parents, visitors and employees.
• Escort patients, parents, visitors and employees to and from parking areas as needed.
• Secure lost and found articles; maintains logs of items received.
• Enhance personal professional growth and maintain currency in the security field through voluntary participation in educational programs and review of current literature, as well as contributing to mandated departmental in-service meetings and training sessions.
• Conduct continuous mobile patrols of hospital-adjacent areas, parking facilities, and Lurie-owned or managed properties—utilizing a security vehicle when required—to deter criminal activity, identify safety concerns, and support patrols, safety escorts, and emergency response while complying with all traffic laws.
• Actively and consistently demonstrate customer service values/goals of Children’s Hospital of Chicago Medical Center in all interactions with others.

Requirements

• High school diploma or equivalent is required.
• Minimum of one year of security experience in a hospital setting, preferred but not required.
• Valid Driver's License required for this position (PRN/Flex positions: Driver’s License preferred but not required).
• Ability to safely operate a patrol vehicle for extended periods in an urban environment.
• Strong situational awareness and decision-making skills, particularly in dynamic or high-stress situations.
• Effective verbal and written communication skills; ability to interact professionally with diverse populations.
• Strong customer service orientation with the ability to provide compassionate service in a pediatric setting.
• Ability to work independently while maintaining coordination with a centralized dispatch/control center.
• Ability to handle conflict, de-escalate situations, and respond appropriately to aggressive behavior.
• Physical ability to perform patrols, respond to emergencies, and intervene when necessary.
• Must be computer literate and have a working knowledge of Windows-based software applications as well as having the ability to type.

Qualifications

• High School Diploma/GED (Required)

Skills

• High school diploma or equivalent is required.
• Valid Driver's License required for this position (PRN/Flex positions: Driver’s License preferred but not required).
• Ability to safely operate a patrol vehicle for extended periods in an urban environment.
• Strong situational awareness and decision-making skills, particularly in dynamic or high-stress situations.
• Effective verbal and written communication skills; ability to interact professionally with diverse populations.
• Strong customer service orientation with the ability to provide compassionate service in a pediatric setting.
• Ability to work independently while maintaining coordination with a centralized dispatch/control center.
• Ability to handle conflict, de-escalate situations, and respond appropriately to aggressive behavior.
• Physical ability to perform patrols, respond to emergencies, and intervene when necessary.
• Must be computer literate and have a working knowledge of Windows-based software applications as well as having the ability to type.

Benefits

At Lurie Children’s, we offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

For questions about the use of artificial intelligence in this process or any additional support, please contact: peoplequestions@luriechildrens.org