Security Officer 2 - Marble Falls

About Us

Here at Baylor Scott & White Health we promote the well‑being of all individuals, families, and communities. Baylor Scott & White is the largest not‑for‑profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar‑for‑dollar match up to 5%
• Tuition reimbursement
• PTO accrual beginning Day 1
• Note: Benefits may vary based upon position type and/or level.

Job Summary

The Security Officer 2 provides customer service and a safe environment for patients, visitors, medical staff, and employees. Incumbents may face bad weather while patrolling areas to detect fire or safety hazards and deter crime. They safeguard company assets and property from theft and criminal mischief, investigate thefts, accidents, improper actions, and criminal offenses, and promote good public and staff relations.

Essential Functions

• Patrol assigned areas for unauthorized persons or crime sources.
• Maintain clear, appropriate, and continuous radio contact with base, shift supervisor, and other officers.
• Maintain order in the local environment; intervene in disturbances calmly and efficiently, guided by courtesy, rules, and regulations.
• Respond to public service calls, including criminal offenses and civil processes.
• Handle hospital violations or customer service requests such as escorting patients, visitors, medical staff, and employees to parking areas.
• Provide assistance with stalled vehicles, unlocking vehicles, and parking equipment malfunctions.
• Assist Police Officers as required to maintain order, including assisting with arrests when requested.
• Respond without hesitation and assist with all medical emergencies as required, within the scope of the officer's training and expertise.
• Maintain secure facilities by ensuring various doors are locked as required; unlock facilities upon receiving proper authorization.
• Produce complete, accurate, and concise reports covering criminal offenses, false fire alarms, safety hazards, and general information, consistent with internal processes and law.
• Handle sensitive investigations and information in a professional manner, safeguarding confidential information obtained through investigation or from law‑enforcement authorities.
• Control the flow of traffic at designated points of interest and issue citations for parking violations.

Key Success Factors

• Good interpersonal and public relations skills.
• Ability to work under stressful conditions.
• Capacity to balance multiple demands and respond to time constraints.
• Critical thinking and problem‑solving skills.
• Clear verbal and written communication.
• General computer skills, including software applications, data entry, information security, handheld scanning, and email.
• Staying current with applicable rules, regulations, policies, laws, and guidelines that impact or govern the department and organization.
• Successful completion of the Texas Commission on Private Security Academy Levels II and III within three months of hire.
• Attain and maintain a minimum passing score of 80 % accuracy during firearms qualification and requalification.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• Education: H.S. Diploma/GED Equivalent
• Experience: Less than 1 year of experience
• Certification / License / Registration:
  • Basic Life Support (BLS) – required within 30 days of hire.
  • Commissioned Security Officer (LSO) – required within 6 months of hire.
  • Texas Driver’s License – if moving from out of state, must obtain a valid TX DL within 90 days of hire.