Security Manager, Global Operations

About the role

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities. The Global Security Operations Center (GSOC) Manager oversees 24/7 monitoring, analysis, and response operations to safeguard the organization’s people, assets, information, and global operations.

Key Responsibilities

• Direct daily operations of the Global Security Operations Center, ensuring 24/7 situational awareness and rapid response capabilities.
• Oversee monitoring of global incidents, threats, alarms, and intelligence feeds that may impact personnel, facilities, or business continuity.
• Ensure consistent application of standard operating procedures (SOPs), escalation protocols, and reporting requirements.
• Manage staffing levels, shift schedules, and workload distribution to maintain uninterrupted coverage.
• Lead, train, and mentor GSOC analysts, shift leads, and supervisors in security monitoring, risk assessment, and incident management.
• Conduct performance reviews, coaching sessions, and professional development planning.
• Foster a high-performance culture that prioritizes accountability, accuracy, and swift decision-making.
• Promote team communication and knowledge sharing across shifts and global offices.
• Promote team excellence and standards through leadership.
• Serve as the senior point of escalation for major incidents impacting global operations.
• Oversee real-time incident triage, threat analysis, response coordination, and after-action review processes.
• Ensure timely and accurate communication to leadership, security teams, and stakeholders during critical events.
• Manage the creation and distribution of incident reports, summaries, alerts, and situation updates.
• Oversee GSOC systems including video surveillance, case management, mass notification, and threat intelligence platforms.
• Partner with IT and security technology teams to optimize system uptime, integration, and data quality.
• Identify, evaluate, and recommend new technologies to improve situational awareness and operational efficiency.
• Ensure cybersecurity best practices are followed within GSOC systems and workflows.
• Supervise the collection, verification, and analysis of global threat intelligence relevant to company operations and personnel.
• Support travel risk management, executive protection programs, and regional security teams with real-time intelligence.
• Maintain awareness of geopolitical trends, crime patterns, natural disasters, and emerging threats.
• Maintain, update, and enforce GSOC policies, procedures, and best practices.
• Conduct regular audits of incident handling, reporting accuracy, and analyst performance.
• Ensure compliance with privacy laws, data-handling standards, and internal security policies.
• Implement quality control measures to ensure consistent operational excellence.
• Cross-functional collaboration with corporate security, regional security managers, crisis management teams, HR, legal, IT, and business unit leaders.
• Support crisis management activations and business continuity operations during significant events.
• Provide subject matter expertise for security planning, risk mitigation initiatives, and new site openings.
• Coordinate with third-party partners, vendors, and monitoring providers as needed.

Reporting & Metrics

• Develop and maintain performance metrics, KPIs, and dashboards for GSOC operations.
• Present regular operational summaries and insights to senior leadership.
• Identify trends and implement process improvements to enhance efficiency and risk mitigation.

Required Qualifications

• Bachelor's degree in security, Intelligence, Emergency Management, or related field (or equivalent experience).
• 5–7+ years of experience in security operations, intelligence analysis, or emergency response (GSOC experience required).
• 2–4+ years in a supervisory or managerial role.
• Strong understanding of GSOC technologies, incident management frameworks, and intelligence processes.
• Excellent communication, decision-making, and leadership skills.
• Information Security: Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.