Security Manager - Day

Responsibilities

• Supervises Security Supervisors
• Ensures compliance with all casino policies
• Provides leadership and direction to create a safe environment for guests
• Serves as a leader for employees while fostering teamwork, morale, motivation, and open communication
• Acts as a role model and coaches employees while developing them using a consistent, approachable demeanor and clearly articulating expectations
• Endorses the business objectives, ethics, and values of Caesar's Entertainment
• Ensures each team member clearly understands and is held accountable for their respective performance expectations
• Directs all activities on the assigned shift
• Maintains compliance with Maryland Lottery and Gaming Control Agency commission regulations and company policies
• Monitors incident reports for accuracy and completeness, and initiates investigation processes
• Maintains the exclusion list and enforces it appropriately
• Is accountable for service goals and objectives as well as customer complaints and claims
• Determines manpower requirements within shift hours and schedules personnel for maximum security coverage with minimal costs
• Administers or supervises the administration of training programs for assigned personnel to ensure effective security
• Counsels, guides, and instructs personnel on proper duty performance
• Cooperates with federal, state, and local law enforcement agencies
• Investigates or supervises investigations of incidents involving crime, employee misconduct, and issues concerning the welfare of the casino and the surrounding facilities and neighborhood
• Reviews and approves all documents as needed
• Instructs, trains, and monitors officers in numerous daily duties including customer and employee relations, report writing, procedures in handling company funds, and critical incident management

Qualifications

• High school graduate or equivalent
• 5 years of law enforcement experience and/or casino security experience
• 3 years supervisory experience
• Ability to interact professionally with the general public
• Investigation skills
• Excellent written and verbal communication skills
• Excellent customer and employee relations skills
• Commitment to teamwork among shift personnel
• Strong leadership, supervisory, and interpersonal skills
• Ability to respond calmly and make rational decisions in critical incidents and employee conflicts
• Able to work varied shifts, weekends, and holidays as needed
• Ability to speak distinctly and persuasively
• Well-groomed appearance
• Able to meet attendance guidelines and adhere to departmental and company policies
• Able to work with all Horseshoe Casino Baltimore departments as required
• Able to sit, stand, or walk for long periods of time
• Able to respond calmly and make rational decisions when handling employee conflicts
• Able to maneuver throughout all areas of the property and from floor to floor either by stairs (minimum of 20 steps) or escalator
• Able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop, and kneel
• Responds to visual and aural cues
• Manual dexterity to operate a computer and other necessary office equipment
• Tolerant of areas containing dust, loud noises, and bright lights
• Able to work varied shifts, weekends, and holidays as needed

Pay

$75,000 Annually
Bonus Incentives

Schedule

Varying shifts, weekends, and holidays as needed.