Security Manager- Biltmore Fashion Park/PV

Essential Duties and Responsibilities

• Ensures a superior level of customer service to enhance & elevate the overall guest experience
• Act as a liaison between our guests, tenants, third-party security vendor, and management through highly effective communication skills
• Manage Emergency Preparedness needs for Biltmore Fashion Park, PV and the RED Development Corporate office
• Monitor and update Post Orders for third-party security vendor(s) as needed
• Fields service requests from tenants and guests and communicates with maintenance/operations staff and follows up with individual(s) once an issue has been resolved
• Affords assistance to vendors and tenants with obtaining necessary authorized access to building areas with the assistance of the third-party security vendor
• Works collaboratively with Operations, Development and Construction as needed
• Collaborates with RED Development’s/Biltmore Fashion Park’s/PV Marketing Team for special events
• During critical incidents:
• Provides a crucial link between our guests, tenants, management, and first responders
• Provides a crucial link between security, management and first responders
• Following Media policy & protocol, acts as an initial point of contact for media arriving on, or calling the Property Management team and/or Marketing Team
• Manages, monitors and oversees resource allocation and training with our third-party security vendor as relates to security services and the overall security program
• Manages CCTV, Life-Safety, communications, and phone systems at the properties to address the needs of tenants, guests, and retailers
• Reviews and verifies invoicing for security services from the third-party security vendor
• Liaises with police, fire and other agencies to maximize the safety of guests, retailers and employees

Experience and Overall Expectations

• Excellent written and verbal communication skills, including writing reports, business correspondence, and procedural manuals
• Ability to remain calm under pressure and manage challenge situations with professionalism and problem-solving initiative
• Ability to effectively present information and respond to questions from owners, managers, clients, customers, emergency services, public, and regulatory agencies
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
• Ability to solve practical problems with a variety of concrete variables in situations where only limited standardization exists
• Ability to perform basic math in all units of measure, including whole numbers, common fractions, decimals, and to compute rate, ratio, and percentages
• Basic computer and software skills, including word processing, data entry and analysis, and presentation development
• Computer and software skills for workorder systems
• Ability to appropriately prioritize and manage multiple requests at once
• Organized, detailed, reliable approach to duties and communication
• Consistently professional, collaborative, and responsive approach to customer service and interactions with colleagues
• Strong ability to self-motivate, take initiative, and manage time to accomplish duties and projects independently
• Excellent judgment and ability to ask for help in critical applications
• Observance of and commitment to the highest professional ethical standards

Required

• High School Diploma or equivalent
• 2+ years Concierge/Security Lead experience
• Basic computer skills including Excel, Word, and Outlook

Preferred

• Security management experience
• Concierge or customer service experience in a real estate setting