Security Lobby

About the Role

Our Customer Service Officers support Harvard Protection in our goal of providing best-in-class security and life safety services. Customer Care personnel are responsible for providing professional customer-focused security and life safety services for the people and property they protect.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests
• Maintain a visible presence in the assigned facility or building
• Monitor the environment to detect suspicious and unsafe activity
• Become familiar with incoming and outgoing traffic, customers, tenants, visitors, and guests
• Greet customers, visitors, staff, tenants, and guests in a professional manner
• Answer questions and assist guests and employees in a customer-focused, supportive manner
• Answer all phones in a professional manner
• Permit authorized persons to enter property and monitor entrances and exits
• Know and enforce facility/building policies and procedures within required limits
• Perform required patrols of designated areas on foot or in vehicle
• Observe departing personnel to protect against theft of company property and ensure authorized removal of property
• Follow established emergency action planning and procedures
• Monitor alarms and systems as required
• Prepare reports on accidents, incidents, and suspicious activities as directed

The essential duties and responsibilities may differ by customer location assigned.

Requirements

• State or municipality mandated security officer license
• Minimum High School Diploma, GED, or equivalent
• Reliable means of communication and transportation
• Must have a security guard license or be able to obtain one within an acceptable period
• Strong interpersonal communication skills and a friendly, professional demeanor
• Neat and professional appearance
• Computer skills and ability to operate and manage security and communication devices
• Ability to write routine correspondence, including log entries and incident reporting

Previous contract security, law enforcement, military, or customer service experience is helpful.

Benefits

• Health & welfare benefits
• Dental and vision coverage
• Sick leave
• Vacation
• 401K enrollment opportunities

Pay

$20.30 per hour

Schedule

Saturday and Sunday, 11:00 AM – 7:00 AM

About Harvard Protection Services

Harvard Protection Services maintains true to our long-standing belief: Employees First and Customer Service. Our Mission, Vision, and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY reflect this belief, with expectations set and supported throughout for all employees. Our goals set the industry standard: to earn our customers' trust, confidence, and business by maintaining a safe and secure environment. We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading-edge service and solutions, creating value for our customers.