Security Lead Supervisor

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide a sense of purpose. Work in a dynamic, welcoming, and collaborative workplace as part of a team that positively impacts the communities and customers we serve.

About the role

Lead the people, drive the staffing, and keep operations running strong. As a Lead Supervisor, you’ll play a key leadership role in the day-to-day success of our security operations. This is an opportunity for an experienced leader who enjoys building teams, solving staffing challenges, developing employees, and ensuring clients receive the level of service they expect.

In this role, you’ll be at the center of workforce operations—hiring and placing Security Professionals, managing schedules, maintaining required staffing levels, controlling overtime, and developing employees for success. You’ll also serve as a resource for employees and clients when challenges arise.

Responsibilities

• Selection and Placement
  • Manage the selection and placement process for new security professionals, including first-line supervisors.
  • Design and implement career development and performance improvement plans.
  • Evaluate low-performing employees for replacement, upgrade, or transfer.
  • Make initial job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules, and benefits in line with post contract requirements.
  • Maintain and publish a weekly Open Post List and actively manage job openings within the division/branch.
• Schedule and Workforce Alignment
  • Create, modify, and manage post schedules in WinTeam to ensure adequate coverage at all times.
  • Ensure schedules are properly maintained in WinTeam and updated regularly.
  • Ensure all positions are staffed according to contract requirements and effectively manage branch overtime through proper scheduling and staffing.
  • Maintain a qualified, sufficient pool of flex personnel for backfill of vacant positions as needed.
  • Maintain regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed.
  • Review the “No Hours Report” with branch Human Resource staff on a weekly basis and disposition employees who are on “active” status with no hours, ensuring no employees remain on “no hours” status beyond 3 weeks.
• Payroll Management
  • Receive weekly timesheets and update WinTeam schedules as necessary (verify for self-scheduling accounts).
  • Run weekly payroll according to company procedures and ensure records are properly maintained to reduce payroll errors.
  • Resolve payroll discrepancies in a timely and efficient manner and communicate status to affected employees to minimize financial exposure for the company.
  • Follow all company policies regarding timekeeping procedures, meal and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable).
  • Conduct weekly audits of timekeeping records to ensure accuracy.
  • Process requests for final paychecks, anniversary bonuses, and other pay-related issues, and execute the distribution of such pay.
  • Act as a company representative in matters such as unemployment hearings, workers’ compensation hearings/depositions, union meetings (where applicable), state agency activities, depositions, and other related liability matters.
• Employee Relations
  • Conduct disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner.
  • Ensure all such issues are documented according to company standards and receive proper follow-up for resolution.
  • Initiate termination procedures as needed for voluntary and involuntary separations, execute termination meetings as necessary, and complete all follow-up documentation according to company standards.
  • Maintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution.
  • Ensure all hiring, counseling, disciplinary, and termination procedures are executed in a consistent manner.
  • Enforce post-specific policies and procedures through proper communication and training; may utilize field training staff to assist in executing post-specific training.

Requirements

• High School diploma or equivalent.
• Current driver’s license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, attending networking events). Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Minimum of three (3) years of leadership experience in a high-volume workforce environment, preferably in the protective service industry.
• Work experience in successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations, and achieving desired results.
• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction.
• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client, and industry events.
• Basic understanding of financial principles, including budgeting and financial reporting; ability to interpret simple financial data and use it to support decision-making.

Preferred Qualifications

• College degree in criminal justice, business administration, or a related field.
• Experience managing a dispersed workforce in a multi-location operation.
• Law enforcement, military, and/or contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification.
• Previous payroll, billing, and scheduling experience.
• Aptitude with security systems: CCTV, Access Control, and badge administration.
• Graduate of a certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer).

Pay

$65,000 annual salary.

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time accrued at a rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.