Security Guard - Part Time

About the role

The Security Guard is responsible for providing protection for hotel guests, employees, and property. They provide guests with a sense of comfort and well-being by maintaining a level of visibility.

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working.
• Comply at all times with hotel standards and regulations to encourage safe and efficient operations.
• Answer phone and dispatch in a timely manner; demonstrate proper two-way radio etiquette when communicating with other associates; maintain radio contact with the Front Desk at all times.
• Maintain visual contact with the Front Desk and the front door of the hotel by remaining in the Lobby area when not on property walks.
• Maintain and review daily activity log.
• Maintain confidentiality with respect to guest and associate incidents.
• Hold briefing with Guest Services staff both at the beginning and end of shift.
• Open secured areas for authorized personnel; check ID of visitors/associates as necessary.
• Maintain an awareness of legal limitations of position (e.g., local and state ordinances).
• Assist guests to their rooms or help guests enter their rooms.
• Investigate room thefts, auto accidents/thefts, and assault complaints for guests (not for associates); serve as the first responder, partnering with Department Head/Hotel leadership to write the incident report.
• Assist outside agencies as necessary.
• Provide escort.
• Assist HR/MOD with responding to associate altercations.
• Assist with intoxicated guests.
• Be knowledgeable about hotel and guestroom locking systems.
• Respond to security alarms and monitor TV cameras (CCTV) if applicable.
• Challenge suspicious persons.
• Conduct rounds, checking for safety hazards, lights, door locks, and picking up items left on the property.
• Assist during medical emergencies, administering First Aid/CPR/Heimlich maneuver as necessary.
• In partnership with Department Head/Hotel leadership, complete Incident/Accident Reports in a clear and concise manner.

Requirements

• High School diploma or equivalent; experience in a hotel or related field preferred.
• Certificate of Completion in Safety and Security Training (must comply with State requirements).
• CPR, First Aid, and Heimlich Maneuver Certified.
• Valid Driver License in state of work location.

Skills

• Strong communication, both written and verbal.
• Ability to work in a team environment.
• Ability to remain calm under pressure.
• Bilingual communication in Spanish is a plus.