Security Guard / Member Experience Associate

Qualifications

• High school diploma or equivalent required; some college preferred.
• Current New York State Security Guard License required, including required state training.
• Minimum of one year of security, law enforcement, or related experience preferred.
• Experience working in community-based, recreational, or public-facing facilities preferred.
• Ability to remain calm, observant, and professional in dynamic environments.
• Strong verbal communication and customer service skills.
• Basic computer proficiency.
• CPR/AED certification or ability to obtain within 30 days of hire.
• Bilingual English/Spanish preferred.

Essential Functions

• Maintain a visible security presence throughout the YMCA facility.
• Conduct documented security patrols and monitor entrances, exits, and restricted areas.
• Enforce YMCA policies, membership access procedures, and facility rules respectfully and consistently.
• Respond to incidents, emergencies, and safety concerns while coordinating with leadership and emergency responders as needed.
• Complete incident reports and security documentation accurately and promptly.
• Support emergency response procedures, including evacuations, medical incidents, and lockdown protocols.
• Assist with member check-in, access verification, and visitor wayfinding.
• Provide accurate information about YMCA programs and direct members to appropriate staff.
• Promote a safe, welcoming, and inclusive environment while modeling the YMCA's core values.

Cause-Driven Leadership Competencies

• Communication
• Relationship Building
• Inclusion
• Emotional Maturity
• Functional Expertise
• Safety Awareness
• Conflict Resolution

Required Certifications

• Current New York State Security Guard License.
• 8-Hour Pre-Assignment Training Certificate.
• 16-Hour On-the-Job Training Certificate.
• CPR/AED Certification within 30 days of hire.
• First Aid Certification within 30 days of hire.