Security Guard Level I & II

About the role

Responsible for overseeing the safety and security of Albuquerque Convention Center facilities and Albuquerque Convention Center patrons, employees, and assets.

Responsibilities

• Maintain twenty-four (24) hour security of the interior and exterior of the building.
• Provide security services for assigned facilities; conduct periodic patrols by foot, to ensure only authorized personnel are on facility grounds.
• Lock and unlock facility doors as directed.
• Regulate the flow of employees and the public on facility premises to ensure safety.
• Respond to calls for service and reports of crimes in progress; call for emergency services (police, medical or fire) as necessary; assist outside agencies as needed.
• Conduct preliminary investigations to determine if a crime has been committed; determine whether further action is warranted; document incidents and prepare reports.
• May conduct periodic fire and safety hazard inspections of facilities; develop recommendations for enhancing security precautions.
• Monitor and operate computers, CCTV, and Fire Alarm Panels.
• Perform duties in the control center as assigned; dispatch security via radio; answer telephones; maintain 24-hour incident log; notify chain of command in matters of serious nature.
• Provide general assistance to the public; receive and document all lost and found articles; respond to and resolve inquiries.
• Prepare a variety of reports regarding security enforcement activities.
• Collect parking fees, charging customers accordingly.
• Provide information and assistance to the public regarding parking information and options; respond to complaints or direct complaints to appropriate staff.
• Provide security of the ACC parking structure.
• Monitor the occupancy of the parking structure and provide alternate parking locations if necessary.
• Maintain and clean surrounding work area.
• Perform related duties and responsibilities as required.
• Interact with ACC patrons, vendors & employees in a courteous and professional manner.
• Conduct bag search / wand / monitors metal detectors for all those entering the facility.
• Complete all assigned tasks within the guidelines & deadlines set by the Director of Security & Parking.
• Comply & adhere to the department's performance, conduct & attendance standards.
• Comply with all legal & ethical instructions given by the Director of Security & Parking.
• *Adhere to the Security department's prime directives.

Qualifications

• High school diploma or GED
• Current valid New Mexico Guard Card to the appropriate level as necessary or obtain the NM Guard Card within 3 months of employment.

Preferred Knowledge

• Principles and practices of security procedures
• Principles and practices of fire safety and evacuation procedures
• Exceptional Customer Service habits
• Verbal De-Escalation Concepts
• Methods and techniques of two-way radio communication
• Pertinent Federal, State, and local laws, codes and regulations
• Safe work practices

Preferred Skills And Ability

• Ability to prepare clear and concise reports
• Operate two-way radio
• Establish and maintain effective working relationships with those contacted in the course of work