Security Guard Incident Call Intake

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

About the role

As a Dispatch Officer at a retail location, you will coordinate communications, monitor security-related activity, and support response efforts to help maintain a welcoming environment. You will document incidents, relay information to on-site teams, and provide exceptional customer service.

Responsibilities

• Provide customer service to clients, associates, and visitors by carrying out site-specific procedures, policies, and when appropriate, emergency response activities at a retail location.
• Monitor and coordinate incoming calls, alarm notifications, service requests, and other security-related communications from a dispatch center.
• Dispatch appropriate personnel in response to incidents, critical situations, and requests for assistance, maintaining calm and professional communication.
• Maintain accurate logs and reports of calls, incidents, dispatch activity, and other security-related information in accordance with site procedures.
• Support regular and random patrol activity around the business and perimeter by communicating observations, requests, and incident details to assigned personnel.

Requirements

• Loss prevention experience is preferred.
• CPR and First Aid certification is preferred.
• Ability to lift up to 20 pounds is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Benefits

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Pay

$21.50 / hour

Schedule

• Saturday: 07:00 AM - 03:00 PM
• Sunday: 07:00 AM - 03:00 PM