Security Guard Full Time Unarmed Patrol Customer Support

Responsibilities

• Provide customer service to passengers, visitors, and staff while carrying out site-specific procedures, policies, and emergency response activities at public transit locations.
• Conduct regular and random unarmed patrols of transit facilities, vehicle areas, platforms, parking areas, and surrounding perimeters to help deter unauthorized activity.
• Monitor access points and observe activity throughout assigned locations, reporting suspicious conditions, maintenance concerns, and security-related incidents according to site procedures.
• Respond to incidents, disturbances, and critical situations in a calm, professional, problem‑solving manner, requesting additional assistance when appropriate.
• Prepare accurate reports and maintain clear communication with dispatch, site personnel, law enforcement, and emergency responders as needed.

Requirements

• Customer service experience is preferred.
• Access control and badge experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Must be at least 18 years of age for unarmed roles (21+ for armed roles).
• Possess a high school diploma or equivalent.
• Subject to a background investigation in accordance with federal, state, and local laws.
• Subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and may be required prior to employment.
• A valid driver’s license is required for driving positions only.

Benefits

• Smart Tools: Access to exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Paid training and access to career growth opportunities.
• Financial and Health Benefits: Retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Discounts on top brands and services through the Perks Program.

Pay

$18.67 per hour

Schedule

Monday–Friday, 9:00 AM – 5:00 PM (Daytime shift)