SECURITY GUARD - FULL-TIME DAY SHIFT (23397)

About the Role

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment for those passionate about making a difference in a collaborative setting.

Responsibilities

• Patrol all areas of the Medical Center, including stairwells and non-public areas, to prevent and detect fires, thefts, vandalism, and other security issues.
• Act as a liaison between patients, visitors, and the Medical Center, interpreting policies, procedures, and services.
• Provide regular reports on patient/visitor issues to administration; investigate and direct inquiries to appropriate staff.
• Assist in referring patients and visitors to appropriate services and resources; respond personally when alternatives are unavailable.
• Detect violations of the law, contact law enforcement when necessary, and represent the Medical Center as the complainant/witness in court proceedings.
• Prepare incident reports and conduct investigations as needed.
• Assist in managing disruptive patients, visitors, or staff; participate in restraining emotionally disturbed patients when summoned by medical staff.
• Direct vehicles into parking spots, re-park double-parked cars, and report parking violations or abandoned vehicles.
• Perform dispatching duties, including answering phones, entering information into the computer system, dispatching guards, and monitoring camera surveillance and emergency alarm panels.
• Assume switchboard operator responsibilities during the midnight shift (12am–8am).
• Log daily receipts into the account sheet at the end of each shift.
• Maintain customer service standards: respect, flexibility, professionalism, patience, and helpfulness in all interactions.
• Adhere to departmental policies, procedures, quality assurance, safety, environmental, and infection control standards.
• Assess gaps in policies and procedures and create necessary updates.
• Understand and adhere to the Medical Center’s Code of Conduct, Mission, Vision, and Values Statements.
• Perform driving assignments as required.
• Attend department meetings, training sessions, and workshops.
• Maintain department equipment (e.g., check radio batteries, clean and oil handcuffs).
• Escort employees to and from parking lots and other Medical Center buildings.
• Prepare and maintain department reports and records.
• Lock or unlock doors to offices, closets, etc., upon authorized request.
• Enhance professional growth through education programs, literature review, and workshops.
• Perform other related duties to support departmental and organizational objectives.

Requirements

• Must pass the security guard test and/or complete approved training through Bergen County Police & Fire Academy (preferred).
• Ability to drive standard shift vehicles.
• Good oral and written communication skills.
• Strong interpersonal skills.
• Proficient in speaking, reading, and writing English; knowledge of a second language is preferred.
• Valid Driver’s License.
• High School Diploma or GED required.

Work Environment & Physical Demands

• Regular contact with patients, visitors, employees, and others across all hospital areas.
• Exposure to unpredictable conditions, including foot patrols, climbing stairs, and manually lifting over 40 lbs.
• Prolonged periods inside elevators, responding to calls, and enforcing rules and regulations.
• Frequent prolonged standing and walking.
• Use of physical force to restrain individuals when necessary.

Pay

Starting salary: $22.71/hour.

• Evening shift differential: +$1.30/hour.
• Night shift differential: +$1.60/hour.
• Weekend differential: +$2.05/hour.
• Acting Supervisor differential: +$2.00/hour.
• Additional $1.00/hour for IAHSS security certification.

Benefits

• Comprehensive medical, dental, and vision plans.
• Generous time off policy, including vacation days, personal time, sick leave, and nine paid holidays.
• Robust tuition reimbursement and continuing education programs for professional development.