Security Guard

About the role

Reporting to the Director of Operations and/or Operations Supervisor, the Security Guard individually and/or in a team provides a secure environment for clients/residents and staff. The Security Guard will be an active listener and provide high quality customer service and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment.

Key Responsibilities & Essential Functions

• Acts as Fire Safety Guard / Fire Safety Coordinator and carries out all fire safety policies and procedures in compliance with Urban Pathways and funding and regulatory agency requirements and guidelines.
• Ensures all building emergency exits and walkways are unobstructed and secure.
• Performs building security operations and front-desk duties including but not limited to:
• Maintains ongoing communication with preceding and following shifts, including clinical staff.
• Documents all incidents and unusual occurrences in compliance with Urban Pathways and funding and regulatory agency requirements and guidelines.
• Documents client activities and incident reporting in client database system(s).

• Screens visitors based on Urban Pathways policies and procedures.
• Aids in monitoring resident behavior and well-being including client check-in procedures, crisis intervention and de-escalation.
• Aids in monitoring resident/client medication as required.
• Ensures medication delivery is properly documented in appropriate log book in the absence of social service staff.
• Performs emergency response including CPR defibrillator, AED and first aid as needed.
• Assists in maintaining safe and non-slippery walkways including but not limited to spreading of salt, deicer and placement of walk-off mats at building entrances, in inclement weather in the absence of maintenance personnel.

Qualifications, Education and Experience

• High School Diploma, GED or equivalent preferred.
• Minimum one to two years of security experience preferred.
• Experience with people experiencing homelessness, mental illness and/or substance abuse population preferred.

Skills & Competencies

• Basic computer skills and knowledge of Microsoft Office (e.g. Word, Outlook, etc.) a plus.
• Good verbal and written communication skills.
• Good interpersonal skills and ability to work independently or in a team.
• Work effectively with individuals from diverse backgrounds and cultures.
• Foreign languages a plus.

Other

• Required to work a flexible schedule including weekends, holidays, evenings; and to remain on post until relieved.
• Desire to perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Comfortable with using public transportation to travel to and from various programs sites.

Licenses

• Fire safety (FO2) certification or ability to obtain such certification within six months of employment.
• CPR, First Aid, AED – ability to obtain within three months.
• Security License required.

Physical Requirements

• Ability to sit, stand, walk, bend, stoop, push, pull, lift (up to 50 lbs.), carry, climb stairs and ladders, type, write, read, speak, see, and hear.

Benefits

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees. These benefits include:

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.