Security Field Training Officer-GRAVEYARD

About the Role

Responsible for training Security Officers to ensure they are adequately prepared for solo duty. Provides ongoing training as needed or as directed.

Responsibilities

• Performs all the duties and functions of a Security Officer.
• Provides mentoring and guidance to new hires.
• Provides detailed instruction and ensures understanding of departmental policies and procedures.
• Provides detailed instruction and ensures understanding of all Security Department related functions.
• Maintains effective communication with both the trainee and members of the Leadership Team.
• Maintains documentation in accordance with departmental standards on the progress of the trainee.
• Emphasizes and instills Company Core Values with each trainee.
• Monitors Chinook Winds facility, property, and money handling areas to ensure the security of customers, staff, and assets on assigned shift.
• Provides enforcement to Chinook Winds policies, NIGC, Tribal policies, State Compact, and Tribal Gaming Regulations.
• Stays current on all other department P&P’s including any changes or amendments.
• Supports CWCR’s Customer Service standards and Core Values.
• Identifies and reports issues regarding security of operations of any and all Departments within Chinook Winds to Security Management and other members of the Management team.
• Demonstrates thorough understanding of report structure and ability to articulate events in a report to assist Officers who need training or improvement.
• Recommends measures for improving work procedures and worker performance to increase service quality and enhance job safety.
• Develops and maintains a teamwork environment.
• Works with members of the Leadership Team in identifying training opportunities.
• Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Identifies and reports any irregular, unsafe, or hazardous conditions.
• All other duties as assigned.

Requirements

• Must be 21 or older.
• High School diploma or GED.
• One year of Security experience.
• Extensive knowledge of CWCR Security Department Policies and Procedures.
• Extensive knowledge of CWCR programs, activities, and events.
• Valid Oregon Driver’s License.
• Must maintain a Siletz Tribal Gaming License.
• CPR Certified.
• Must be flexible with schedule.

Skills

• Customer Oriented: Ability to take care of the customers’ needs while following company procedures.
• Team Building: Ability to convince a group of people to work toward a goal.
• Detail Oriented: Ability to pay attention to the minute details of a project or task.
• Multitask: Ability to complete multiple tasks at one time.
• Communication Skills: Ability to communicate effectively with others verbally and in writing.
• Problem Solving: Ability to find a solution for or deal proactively with work-related problems.
• Management Skills: Ability to organize and direct oneself and effectively supervise others.
• Decision Making: Ability to make critical decisions while following company procedures.
• Training: Must be able to effectively train individuals with varying levels of skill and experience.

Computer Skills

• Microsoft Office including Word, Excel, and Outlook.

Physical Demands

• Stand: Constantly
• Walk: Constantly
• Sit: Occasionally
• Handling/Fingering: Frequently
• Reach Outward: Frequently
• Reach Above Shoulder: Occasionally
• Climb: Occasionally
• Crawl: Occasionally
• Squat or Kneel: Occasionally
• Bend: Frequently
• Lift/Carry:
  • 10 lbs or less: Frequently
  • 11-20 lbs: Frequently
  • 21-50 lbs: Occasionally
  • 51-100 lbs: Occasionally
  • Over 100 lbs: Occasionally
• Push/Pull:
  • 12 lbs or less: Frequently
  • 13-25 lbs: Frequently
  • 26-40 lbs: Frequently
  • 41-100 lbs: Frequently
• Other Physical Requirements:
  • Vision: Near and Far
  • Sense of Sound

Work Environment

• Work will take place in a busy gaming environment with multiple distractions.
• The noise level in the work environment is usually moderate to loud.
• The environment is subject to smoke and associated effects.

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.