Security Dispatcher

Job Summary

Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community. We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community. We are seeking an experienced and motivated Security Dispatcher to join our team.

About the role

Directly oversee Event Security Control Center during events. Assist with training, onboarding, and development of Security staff. Support hiring and staffing initiatives as assigned by leadership. Establish and then train dispatch staff on clear and concise protocols for dispatch operations to maintain consistency between events. Assist the Sr. Manager of Training in the preparation and execution of training materials and can moderate training sessions. Ensure staff are properly positioned, equipped, and prepared to perform assigned security responsibilities. Enforce arena policies, procedures, safety rules, and the NBA Fan Code of Conduct consistently and professionally. Monitor crowd behavior throughout events to identify safety concerns, suspicious activity, or policy violations. Respond promptly and appropriately to incidents, alarms, emergencies, and escalated guest situations. Provide clear direction and assistance to Team Members during emergency situations, evacuations, and re-entry processes. Immediately report suspicious activity, unattended items, injuries, safety violations, or facility concerns to leadership. Prepare clear, accurate, and timely incident and incident reports. Maintain strong situational awareness inside and outside the arena, including patrol and response responsibilities. Demonstrate strong knowledge of arena layout, services, and amenities to assist team members with directions and inquiries. Serve as an information resource for event-specific details and team member questions in a professional and courteous manner. Identify opportunities to enhance the security experience while maintaining safety and security priorities. Maintain confidentiality of sensitive, proprietary, and personal information in accordance with organizational policies. Perform additional duties as assigned based on event and non-event needs.

Skills and Experience

• Expert-level customer service and guest interaction skills.
• Expert verbal and written communication skills.
• Strong teamwork and collaboration abilities.
• Sound judgment and decision-making in high-pressure environments.
• High level of accountability and professionalism.
• Strong adherence to rules, procedures, and security protocols.
• Demonstrated leadership and supervisory skills.
• Able to mentor, coach, and counsel team members effectively.
• Proficiency in operating radios, communication devices, and security technology.
• High school diploma or GED.
• Promotion eligibility from Security roles.
• Minimum of two (2) years of security dispatch experience preferred.
• Minimum of three (3) years of customer service experience preferred.
• Prior leadership or supervisory experience strongly preferred.
• Military and/or law enforcement experience is a plus.

Benefits

• Competitive medical, dental, vision, life and disability coverage options.
• Paid vacation, sick time, volunteer time and company holidays.
• 401(k) plan with Player 15 Group match.
• Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more.
• Team swag throughout the year plus employee discounts at our Team Shop and online store.
• Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available.
• Access to amenities, including: Full fitness center with locker rooms and showers, indoor/outdoor basketball courts, pickleball court, golf simulator and putting green.

Qualifications

• Must be able to work 90% of the events.

Pay

Competitive compensation package.

Schedule

Variable schedule to accommodate event needs.