Security Dispatcher

About the role

This position will be responsible for ensuring seamless communication and rapid response across all departments. This vital role demands a proactive individual with strong technical aptitude and exceptional communication skills to manage high-volume calls, dispatch personnel via two-way radio, and oversee a wide range of public safety and guest services communications.

Responsibilities

• Answer phones and radio calls promptly and professionally
• Dispatch information via two-way radios and phones
• Prioritize and coordinate calls for service and emergency response
• Operate computer-aided dispatch systems
• Maintain accurate records, logs, and dispatch reports
• Support first responders through real-time coordination
• Monitor and direct personnel using radio, siren, and paging systems
• Maintain fire alarms and security systems (CCTV, video analytics)
• Provide emergency instructions over the phone
• Patrol premises
• Maintain secure access to the property
• Perform miscellaneous job-related duties as assigned

Qualifications

• High school degree or GED required
• Proficiency in Microsoft Office products
• Bilingual a plus but not required
• Obtain and maintain a current First Aid, CPR and AED certificate as required and render this medical attention when needed
• Must Possess a current and Valid State driver’s license