Security Dispatcher (84360)

Duties/Responsibilities

• Manage daily scheduling operation and administrative functions
• Support Client requests for additional services and change requests
• Communicate with Officers efficiently and quickly to address gaps in scheduled hours
• Provide frequent updates to the Operations Manager of potential issues regarding scheduled hours, staffing deficiencies, and client requests
• Develop and implement project plans for key strategic initiatives designed to improve scheduling operations capabilities and responsiveness
• Leverage available systems to optimize scheduling and reduce operational costs

Qualifications

• Required Skills/Abilities: Experience with MS Office Suite, Excellent Customer Service skills, Ability to interact within Inter-Con’s corporate environment and effectively communicate with all levels of management, Must be able to work effectively in a fast-paced environment and meet strict deadlines, Excellent time-management, organization and multi-tasking skills required, Team player with business maturity, enthusiasm, and a positive work attitude, Sense of urgency, Experience with Salesforce.com a plus, Scheduling background

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public.