Security Concierge Sat-Sun 11pm-7am

Responsibilities

• Access control for guests, tenants, and vendors.
• Provide elevator assistance and door assistance to all guests.
• Provide customer service and assistance to clients, customers, and visitors.
• Daily activity report, access control reports, and incident reports daily.
• Observe and report all safety concerns.
• Patrol the common areas.
• Directly oversees all day-to-day activities associated with opening, managing, and closing the facility.
• Ensures the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual.
• Solves customer concerns that are escalated to his/her attention by the facility’s front-line associates.
• Completes Incident Forms and conducts incident investigations as directed by his/her Senior Operations Manager and/or the Corporate Office.
• Consistently and effectively uses software applications necessary to record and track work.
• Performs other duties as assigned.

  Qualifications

  • High School Diploma
  • Minimum of 2 years’ experience in customer-service related job
  • Valid driver's license without major violations
  • Flexibility to work after hours and weekends, as needed
  • Flexibility to work through lunches (paid) on a consistent basis unless advance arrangements made in accordance with division/department policies
  • Must be a certified security professional (VA Unarmed Security Officer/Courier, aka DCJS) by the state of Virginia or will be required to obtain certification within 60 days of start/transfer date
  • Outgoing personality with ability to relate to diverse group of people and build/maintain strong relationships
  • Strong sense of urgency
  • Strong problem-solving, time management and communication skills
  • Highly credible and trustworthy, and operate with high degree of integrity
  • Hold oneself and others accountable and strive for a high level of excellence
  • A positive, can-do attitude and be able to fuel growth and innovation
  • Customer-focused and results-oriented
  • Want to continuously learn and develop
  • Exceptional oral and written communication, active listening, and organizational skills
  • Ability to establish strong working relationships with others in team setting
  • Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
  • Self-directed and able to work independently, with minimal supervision