Security Associate - 3rd Shift

Job ID: Safety-Sensitive Position. Must be at least 18 years of age and able to read, write, speak, and understand English.

About the role

As a Safe and Secure Associate, you will be an integral part of the Safe and Secure Team executing programs and processes at our facility to ensure our associates, customers, and assets are protected. At our gates, you will be the face of Carvana to our associates, our vendors, and our visitors. You will ensure proper protocols are followed with egress and digress procedures, be well versed on emergency procedures, and provide assistance when needed. You will play an active role in ensuring our Inventory Control procedures are adhered to.

Responsibilities

• Manage and properly document the movement of cars into and out of the Inspection Center entrance and exit gates.
• Serve as the face of Carvana to associates, vendors, and visitors, leading with effective communication and active listening.
• Conduct routine patrols of the Inspection Center and Logistics facility yard and buildings, documenting any security and/or safety concerns.
• Become trained and certified in life-saving measures such as first aid, CPR, and AED.
• Partner with your Safe and Secure Team Lead and Manager to address requests for badge creation, CCTV review, and other components.
• Promote an incident-ready focus daily, understanding and executing the Incident Response Protocol when needed.
• De-escalate situations while keeping Carvana’s value, “we are all in this together,” in mind.
• Execute facility Safe and Secure Principles at entrance/exits, utilizing the Safe and Secure Application (SAS App) and RFID Technology.
• Deliver a service-first approach in all interactions and exemplify Carvana values.

Key Metrics

• Unit Loss Rate versus Plan
• Safe and Secure App Execution
• Inventory Control/Accuracy and Tracking
• Safety Incident Performance
• JIRA Ticket Service Level Score

Requirements

• 1-2 years of experience within a customer service environment.
• Strong verbal and written communication skills.
• Proven track record of strong decision-making in a complex environment.
• Ability to relate well with others and establish strong working relationships.
• Ability to organize, plan, and execute multiple tasks in a fast-paced work environment.
• Ability to handle conflict situations positively.
• Must be able to read, write, speak, and understand English.
• Must be at least 18 years of age.
• This job is designated as a safety-sensitive position.
• Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
• Must be able to carry and transport up to 60 pounds up to 20 feet.
• Requires standing for extended periods with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.
• Requires excellent visual acuity and manual dexterity.
• Requires use of safety equipment that may include face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment.
• Requires frequent driving and computer data entry.
• Must adhere to regular and predictable attendance.
• Must pass a complete background check.

Preferred Qualifications

• Knowledge of CCTV, RFID, Card Access, and other Safe and Secure Technology.
• Previous experience supporting an OSHA program – Safety Team.
• Experience supporting crisis prevention and/or response plans.

Benefits

• Full-time hourly position with a competitive wage.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• Student loan payments, discounts on vehicles, and benefits for pets.
• Wellness program to support physical and mental health.
• Opportunities to expand your skill set and share knowledge across the organization.
• Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.

Pay

$18.50–$19.50 per hour.

Schedule

Tues–Sat, 10:00 PM–6:30 AM. Open availability highly preferred. The facility is a 24/7 operation, and gates must be manned at all times.

About Carvana

Carvana is revolutionizing the car-buying experience by eliminating the traditional hassles of purchasing a vehicle. Since 2013, we’ve been disrupting the industry with innovative solutions like our vehicle vending machines. We thrive in an environment of impactful change, where team spirit, passion, and creativity drive innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions. If you’re excited to be part of a fast-growing company, Carvana offers a dynamic and supportive culture.