Security Associate - 1st Shift
About the role
Schedule (Open Availability Highly Preferred)
1st Shift
Pay Range: $16 hourly
About Carvana
We believe buying a car the old-fashioned way sucks — so we're rewriting the playbook. We're looking for people who want to thrive in an environment of impactful change.
Team spirit
Team spirit shows up in everything we do — every day, our passion and creativity drive the kind of innovation that moves an industry. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do.
About The Team And Position
Our Safe & Secure team is the heartbeat of every Carvana location. You're the people we trust to protect our associates, our customers, and the thousands of vehicles that flow through our gates every day. Rain, shine, ice, or 110° heat — the mission doesn't change, and neither does the standard.
What You’ll Be Doing
- Lead with a service-first mindset in every interaction.
Live the Carvana values — and make sure they're felt by everyone you work with. - Be the face of Carvana at the gate for associates, vendors, and visitors.
Communicate like a pro — clear, calm, active listener, no missed signals. - Use our Unified Security Platform to monitor live cameras, review footage, and investigate intrusion alerts so nothing on site catches us off guard.
When things get hot, keep it cool. De-escalate, win with partners, and remember — we're all in this together. - Run point at the gate using the Safe & Secure App (SAS App) and RFID tech, enforcing ingress/egress procedures every single time.
Manage and document vehicle movement through the Inspection Center entrance and exit gates. - Show up when the team needs you. You'll be trained and certified in first aid, CPR, and AED — and we expect you to use it when the moment calls for it.
Know our emergency protocols cold so you can act decisively when seconds count. - Keep the site operational in any weather — snow removal in winter, heat-safety protocols in summer, no excuses, no shortcuts.
Drive a safety-first culture by spotting environmental hazards, running safety audits, and reinforcing best practices with the people around you. - Scan thousands of vehicles a day to keep operational flow tight — between mobile rover tech and manual handheld scans, every car gets accounted for.
Cover ground. This role involves serious walking to reach restricted or hard-to-access areas of the lot. - Run vehicle location research and deliver clean, detailed reports to leadership when operational questions come up.
Key Metrics
- Unit Loss Rate versus Plan
- Safe & Secure App Execution
- Inventory Control/Accuracy and Tracking
- Safety Incident Performance
What You Should Know/have
- 1–2 years in a customer service environment
- Strong verbal and written communication
- A track record of solid decision-making in a complex, fast-moving environment
- Ability to build strong working relationships and connect with people quickly
- Ability to organize, plan, and execute multiple tasks at once in a fast-paced setting
- Ability to handle conflict in a positive, productive way
Other Requirements
- Familiarity with CCTV, RFID, Card Access, or other Safe & Secure technology
- Previous experience supporting an OSHA / Safety Team program
- Experience with crisis prevention and/or response plans
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.
Carvana also prohibits harassment of applicants or employees based on any protected category. Please note that this job description is not intended to be a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.